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Phone Works. Tablet Works. Windows 11 Laptop: No Internet, Secured.

Solveddhcpwifiwindows14 replies · 559 views · started
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Accepted solution by Wes F. — hmmm test the layers: ping <gateway , then ping 1.1.1.1, then nslookup example.com, if the IP ping works but teh name lookup fails, set…
  1. Elif Pereira
    @elif.pereira

    so annoyed rn settnig up a Windows 11 laptop for a new colleague. it joins the office Wi-Fi, the password is accepted, and then:

    Network & internet

    Network & internet
Wi-Fi  •  HomeNet_5G
No internet, secured

Connected, but nothing loads. Troubleshoot problems?

    they start tomorrow morning. i tried the troubelshooter, it fixed nothing 😅 any ideas before i just give them my own laptop?

    The laptop is brand new out of the box, fully updated, joined to nothing special yet. Every other device on teh office Wi-Fi works perfectly. Its starting to feel personal. What would u check first??

    10
  2. Ava Fontaine
    @afontaine

    uhh does ping 1.1.1.1 work?? And nslookup example.com? ??

    1 2 helpful
  4. Wes Kaur
    @heaptinker

    lol this thread is gold pls help 🙏

    5 0 helpful
  5. Kai K.
    @kkaur-3j1

    everyone keeps saying this but nobody posts proof idk maybe im wrong lol

    1 0 helpful
  6. Kai S.
    @kais132

    Check whether you got a real address: ipconfig /all. If the IPv4 address starts with 169.254, DHCP fialed; the laptop never got an address from the router. If you have a normal address and a gateway, the problem is further along (DNS or upstream).

    9 0 helpful
  7. Bea Reyes
    @earlybench

    ahh classic reset the network stack and renew:

    ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset
netsh int ip reset

    then reboot, this clears broken configurations left by VPN clients or security software.

    5 2 helpful
  8. Yuki Novak
    @ynovak_30

    random hardware addresses (MAC randomization) can collide with MAC filtering or DHCP reservations. toggle it off for that network in Settings, Network and internet, Wi-Fi, the networks properties.

    1 0 helpful
  9. Bea Reyes
    @earlybench

    check for a static IP or old proxy setting: the adapters IPv4 properties should be on Obtain automatically, and netsh winhttp show proxy plus Settings, Proxy should be empty unless your company uses one. hope that helps :)

    1 0 helpful
  10. Ava Fontaine
    @afontaine

    ok but is laptop even worth bothering with or should i just leave it ??

    1 0 helpful
  11. Wes F.
    @wes.fontaine
    Accepted solution

    hmmm test the layers: ping <gateway>, then ping 1.1.1.1, then nslookup example.com, if the IP ping works but teh name lookup fails, set DNS manually to test.. ;) if even the gateway ping fails, look at the adapter or the access point.

    0 3 helpful
  14. Bea Reyes
    @earlybench

    nah tbh rather than resetting the whole stack, Id try a clean driver install first. Resets can wipe custom VPN and proxy settings ppl actually need.

    33 0 helpful
  15. Elif Pereira
    @elif.pereira
    in reply to @wes.fontaine

    @wes.fontaine omg finally turned off random hardware addresses for the office Wi-Fi and got a proper IP instantly. MAC filtering on the router was the issue. owe u a beer 🍺

    1 2 helpful

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