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DNS_PROBE_FINISHED_NXDOMAIN On The Client's .io Domain After Renewing It A Day Late

dnsdomainsnxdomain5 replies · 81 views · started
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  1. Juno
    @juno.lopez

    ok weird one panic mode. the client's .io domain is our main sales channel and since renewing it a day late nobody can reach it.

    This site can't be reached

    This site can't be reached
Check if there is a typo in my-shop-site.example.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

    On my phone on Wi-Fi it shows NXDOMAIN, on my phone using mobile data it sometimes loads. I flushed DNS on my computer, nothing changed. I don't even know which part of the chain is wrong: registrar, DNS provider or the host :) Can someone walk me through how to check this properly? Every hour this stays down costs us real money, sooo any help is gold.

    thinking

    1
  2. Quinn Castillo
    @polar_works270

    hmmm was DNSSEC enabled at teh old provider or registrar?

    2 0 helpful
  3. Juno
    @juno.lopez
    in reply to @polar_works270

    WHOIS shows clientHold. I never got an email... or maybe it went to an old address after renewing it a day late. sorry for the wall of text lol

    2 0 helpful
  4. Zoe Jansen
    @zoe.jansen60

    WOWWW ok update: did what @maya_shader said and its fine now

    1 4 helpful
  5. Maya S.
    @maya_shader

    oh ive been there lol start from the top of the chain: dig +trace example.com follows the delegation from teh root servers down. If it stops at teh TLD servers with no NS records, the registrar doesn't have your nameservers set. If it reaches ur nameservers but they return NXDOMAIN, the zone itself is missing or the record isn't there. lmk how it goes

    2 0 helpful
  6. Quinn Castillo
    @polar_works270
    in reply to @maya_shader

    Check the registry status with a WHOIS lookup. Statuses like clientHold or serverHold mean the domain is removed from DNS, commonly after a late renewal or an unverified registrant email address. look for a verification email from the registrar and complete it; the hold usually lifts shortly after.

    5 0 helpful

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