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MY CONFERENCE SPEAKERPHONE CHARGES BUT WINDOWS DOESNT SEE IT AS AUDIO

Solvedaudioheadsetrealtekusb15 replies · 492 views · started
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Accepted solution

by Tess B.Jump to the reply

ok so if the headset uses a companion app with its own driver, reinstall that app's latest version from the maker's support page. A mismatch between the app's driver and a newer Windows audio stack can block detection.

  1. Selin
    @packetfiddler-pz

    i plugged my conference speakerphone into a rear USB port like every morning, heard the Windows connect sound, and then the disconnect sound right after. then this popped up:

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    its been like that since the Realtek AC97 a3.58 (Windows NT) update, the conference speakerphone works fine on my laptop, so i dont think its broken. on this PC it either doesnt appear at all in Sound settings or shows up briefly and vanishes... im starting to suspect the update messed up USB or audio drivers. where should i look? thx in advance!!

    3
  2. Tess
    @tessn576

    most USB headsets use the built-in Windows USB Audio Class driver, not a vendor one... check Device Manager > Universal Serial Bus controllers and Sound, video and game controllers... an Unknown USB Device (Device Descriptor Request Failed) means it failed before any audio driver loaded: try a rear port directly on the motherboard first. lmk how it goes

    6 5 helpful
  3. Lea Celik
    @binary_tinker492

    make a backup before u touch teh settings, learned that the hard way worked for me anyway 🤷

    0 0 helpful
  4. Kofi Ivanova
    @kofi_heap

    dsiable USB power saving: Device Manager > USB Root Hub (each) > Properties > Power Management untick Allow the computer to turn off this device, and in Power Options disable USB selective suspend. worked for me anyway 🤷

    1 0 helpful
  5. Juno
    @juno.larsen

    If you go through a dock or hub, update the dock firmware and the chipset/USB controller drivers from the PC maker's support page. Docks are a frequent point of failure after updates. lmk how it goes

    0 5 helpful
  6. Caleb Kaur
    @ckaur_45

    lol this thread is gold

    somewhere an AI is confidently telling someone the wrong fix rn

    14 2 helpful
  7. Omar
    @oekstrom
    in reply to @ckaur_45

    uninstall the ghost entries: Device Manager > View > Show hidden devices, then remove greyed-out entries for the headset under Sound, Audio inputs and outputs and Human Interface Devices... replug and let Windows enumerate it fresh. good luck man!

    lol

    4 0 helpful
  8. Juno
    @juno.larsen

    which version are u on? ?

    15 tabs open and chrome ate all 32GB of ram again

    thinking

    1 1 helpful
  10. Ines
    @quartzbuilder

    same issue here on my second monitor setup 😭 glad im not teh only one

    rgb adds +10 fps everyone knows that

    1 2 helpful
  11. Tess B.
    @tbanerjee
    Accepted solution

    ok so if the headset uses a companion app with its own driver, reinstall that app's latest version from the maker's support page. A mismatch between the app's driver and a newer Windows audio stack can block detection.

    0 7 helpful
  12. Juno
    @juno.larsen

    been there man this. so much this worked for me anyway 🤷

    0 1 helpful
  13. Tess
    @tessn576

    lol same thing happened to me have u checked your a3.58 settings? mine were reset after an update

    day one patch is bigger than the actual game, classic

    15 1 helpful
  14. Omar
    @oekstrom

    i'd test on another PC first to be sure it isn't the dongle or cable dying. Wireless dongles do fail. just my 2 cents

    somewhere an AI is confidently telling someone the wrong fix rn

    lol

    2 1 helpful
  15. Tess B.
    @tbanerjee

    ahh classic exact same thing happened to my mac last month

    thinking

    0 2 helpful
  16. Selin
    @packetfiddler-pz
    in reply to @tbanerjee

    @tbanerjee omggg cleaned out the hidden ghost devices and replugged. windows set it up fresh and it has been fine since. seriously made my day 😭🙏

    5 0 helpful
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