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USB PORTS POWER OFF AND NEVER COME BACK. IS THE MOTHERBOARD DYING?

Solvedchipsetdevice-managershuttleusb10 replies · 311 views · started
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Accepted solution by Oskar Nakamura — been there man if one heavy device like a keyboard drops out, try a powered hub. Some ports cant supply enough current, and that can look…
  1. Rhea Mendes
    @rmendes_45

    help!! every few hours my desktop loses a webcam, and teh USB port stops responding.

    i'm on the X50 Bios package from Shuttle. i've seen people mention USB selective supsend, power management, and chipset drivers. i'd love to understand which one is most likely, because changing all of them at once won't tell me anything. i'm happy to test one thing at a time and report back with results. seriously need help here 😭

    4
  2. Bo Zhang
    @bo_uplink-1mc

    hmmmm quick q does it happen with every device or mainly with a keyboard? ?

    0 5 helpful
  3. Rhea Mendes
    @rmendes_45
    in reply to @bo_uplink-1mc

    Mostly with a webcam, but my mouse dropped out once too. hope thats enough info 😅

    have u tried turning it off and on again (im only half joking)

    0 1 helpful
  4. Cleo R.
    @cleor900
    in reply to @rmendes_45

    been there man install the chipset package that the PC or motherboard maker lists for your exact model, rather than a generic one from Shuttle, and check for a BIOS update. USB stability often depends on both. good luck man!

    0 1 helpful
  5. Daria R.
    @daria.reid

    reading this at 2am instead of sleeping, no regrets. which version are you on? im about to throw this thing out the window lol

    0 5 helpful
  6. Freya Olsen
    @freya_thread

    wowww ok finally got it working, thanks everyone

    8 0 helpful
  7. Pia Alvarez
    @pia.alvarez

    finally got it working, thanks everyone. following, having the same problem thank u thank u thank u

    2 11 helpful
  8. Pia Alvarez
    @pia.alvarez

    Roll back teh controller driver: Device Manager > USB controllers > USB xHCI Compatible Host Controller > Properties > Driver > Roll Back Driver. Note that teh inbox Microsoft xHCI driver is usually used; chipset packages mostly add INF names, but some include actual drivers. lmk how it goes

    3 2 helpful
  9. Daria R.
    @daria.reid

    hmmm check Event Viewer > Windows Logs > System around the disconnect time for evnets from USBHUB3, USBXHCI or Kernel-PnP. Errors there point to the controller driver or power issues.

    3 6 helpful
  10. Oskar Nakamura
    @onakamura
    Accepted solution

    been there man if one heavy device like a keyboard drops out, try a powered hub. Some ports cant supply enough current, and that can look exactly like a driver problem.

    0 2 helpful
  11. Rhea Mendes
    @rmendes_45
    in reply to @onakamura

    @onakamura omg finally disabled selective suspend and teh root hub power saving. no disconnects in a week. a webcam works reliably now. owe u a beer 🍺

    0 0 helpful

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