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I added one custom inventory class and inventory stopped arriving. Coincidence?

Solveddataldrhardware-inventorysccmwmi5 replies · 6 views · started
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Accepted solution

by Kofi SorensenJump to the reply

if it started after u added a custom class to hardware inventory, thats a strong lead lmao A class that returns a lot of data or unexpected types can push the inventory file past teh size limit or make dataldr reject it. try removing the custom class from client settings, run a full inventory on a test machine and see if it arrives. hope that helps :)

  1. Paula Halvorsen
    @uplinkfiddler

    To add some context: picture building a nice dashboard on top of hardware inventory data, only to realise half of it is months old:

    Branch Office Laptops (8)

    Branch Office Laptops (8)
Name         Client   Client Activity   Last Hardware Scan
LT-BR-0141   Yes      Active            4 months ago
LT-BR-0142   Yes      Active            4 months ago
LT-BR-0153   Yes      Active            3 months ago
LT-BR-0160   Yes      Active            4 months ago
LT-HQ-0012   Yes      Active            Yesterday
LT-BR-0171   Yes      Active            4 months ago
LT-BR-0177   Yes      Inactive          6 months ago
LT-HQ-0019   Yes      Active            Today

Policy requests and heartbeat are current, but hardware inventory has not
updated since the custom inventory class was added.
    13
  2. Aiden
    @kernel_tinker

    check teh BADMIFS folder under teh site servers inbox (inboxes\auth\dataldr.box\BADMIFS). Rejected inventory files land there in subfolders that hint at the reason, for example a file thats too large or a class that doesnt match teh schema. If its full of recent files, youve found where the data goes.

    14 4 helpful
  3. Kofi Sorensen
    @kofis183
    Accepted solution

    if it started after u added a custom class to hardware inventory, thats a strong lead lmao A class that returns a lot of data or unexpected types can push the inventory file past teh size limit or make dataldr reject it. try removing the custom class from client settings, run a full inventory on a test machine and see if it arrives. hope that helps :)

    0 3 helpful
  4. Paula Halvorsen
    @uplinkfiddler
    in reply to @kofis183

    @kofis183 removed the custom class, triggered a full inventory on affected machines, and Last Hardware Scan dates moved to today. I'll redesign the class more carefully. seriously made my day 😭🙏

    6 0 helpful
  5. Ada
    @ada_ember

    oof follow the inventory path:

    1... client: InventoryAgent.log – teh inventory is collected and sent. 2 😅 Management point: MP_Hinv.log – the MP receives it. 3 👍 Site server: dataldr.log – teh data loader processes it into the database.

    Find where the trail stops. If InventoryAgent.log shows a successful collection but dtaaldr.log has errors, the problem is on the site server.

    6 1 helpful
  6. Omar
    @omaro579
    in reply to @ada_ember

    @ada_ember raising the maximum inventory file size works, but Id first ask why the file is so big. Usually its one noisy class collecting more than anyone needs. Trimming that class is the cleaner fix.

    thinking

    3 0 helpful
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