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playing an open-world rpg, it crashes in busy city areas with a device removed error

Solvedcrashdirectxgpu14 replies · 312 views · started
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Accepted solution by Ada O. — ok so if teh game offers a DX11 mode or a launch option to siwtch away from DX12, test with that. Also disable hardware accelerated GPU…
  1. Elena S.
    @elena_regex

    not gonna lie this is driving me nuts this is driving me up the wall. an open-world RPG runs beautifully on my RTX 3070 until in busy city areas, then black screen, then the crash dilaog:

    Fatal error

    Fatal error
The game has crashed and will now close.

DXGI_ERROR_DEVICE_REMOVED
The GPU device instance has been suspended.

    Ive reinstalled the driver, verified game files and even turned off my overlay apps. Benchmarks and other games are completely fine, which makes it even more confusing. I just want to finish one session without losing progress.

    For context, the PC is otherwise rock solid. I can run stress tests for an hour without a single error. That's what makes this so confusing. what am i doing wrong??

    cry

    1
  2. Soren Mori
    @sorenm213

    Do a proper clean driver install: boot into Safe Mode, run DDU (Display Driver Uninstaller) to wipe teh old driver, then install the current stable driver with networking unplugged sooo Windows Update doesn't push its own version in between.

    1 1 helpful
  3. Rhea Reid
    @silicon_owl339

    ok so as a diagnostic u can raise the GPU timeout: in regedit go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers, create a DWORD TdrDelay and set it to 8... reboot... if the crashes stop, you know it was a timeout issue, not hardware. remove it again once you've found teh real cause. fingers crossed 🤞

    0 5 helpful
  4. Diego
    @diegol664
    in reply to @silicon_owl339

    Try a small negative offset before anything else. In MSI Afterburner drop the core clock by 50 to 100 MHz and test again. Many factory-overclocked cards boost a bit too aggressively in specific engines, and that shows up exactly like this. fingers crossed 🤞

    0 1 helpful
  6. Rhea Reid
    @silicon_owl339

    ahh classic DEVICE_REMOVED alomst always means teh driver hit a timeout or teh card dropped off teh bus lmao first check Event Viewer under Windows Logs > System for nvlddmkm (NVIDIA) or amdkmdag (AMD) entreis at the crash time lmao event ID 153 or 4101 points to a driver timeout/reset rather than a dead card. hope that helps :)

    2 2 helpful
  7. Ada O.
    @aortiz
    in reply to @silicon_owl339 Accepted solution

    ok so if teh game offers a DX11 mode or a launch option to siwtch away from DX12, test with that. Also disable hardware-accelerated GPU scheduling in Settings > System > Display > Graphics once to rule it out.

    lol

    1 9 helpful
  8. Soren Mori
    @sorenm213

    lol same thing happened to me honestly just reset teh fan curve and save yourself the pain fingers crossed 🤞

    thumbsup

    34 0 helpful
  9. Aiden Vos
    @frame_hound-3h6
    in reply to @sorenm213

    following, having the same problem. is directx even worth bothering with or should i just leave it hope that helps :)

    2 2 helpful
  10. Theo Kowalski
    @binarybuilder

    im literally losing my mind here i swear open-world is cursed

    1 5 helpful
  11. Rhea Reid
    @silicon_owl339

    ahh classic exact same thing happened to my office machine last month, have u checked your directx settings? mine were reset after an update

    5 0 helpful
  13. Gabe Fontaine
    @gfontaine

    help!! lol this thread is gold. same issue here on my desktop lmao no idea whats going on any ideas??

    4 0 helpful
  14. Soren Mori
    @sorenm213

    wait does this also apply to areas?... exact same thing happened to my mac last month ??

    4 1 helpful
  15. Elena S.
    @elena_regex
    in reply to @aortiz

    @aortiz dude update: switched to two separate PCIe cables and dropped teh core clock by 75 MHz. Four hours of an open-world RPG last night with zero crashes. I could cry. Thank you all!

    5 11 helpful

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