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out of the box, into a crash: my gaming laptop died while copying my old files over lol

bsodlaptopreturns14 replies · 336 views · started
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  1. Xavi I.
    @xavi.ivanova

    I genuinely laughed, then I wanted to cry. My new gaming laptop blue-screened while copying my old files over, not even an hour into owning it.

    Your PC ran into a problem and needs to restart. We're

    Your PC ran into a problem and needs to restart. We're
just collecting some error info, and then we'll restart for
you.
42% complete
For more information about this issue and possible fixes, visit
our support site.

If you call a support person, give them this info:
Stop code: IRQL_NOT_LESS_OR_EQUAL

    everything else seems fine: fans quiet, screen perfect, no weird noises... is a single crash on day one normal while Windows pulls updates in the background, or is it a sign of bad RAM or a bad SSD that will get worse after the 14 day return window closes?

    30
  2. Nico Dubois
    @nico_copper

    hmmm a lot of day-one crashes come from Windows Update installing generic drivers on top of teh manufacturers ones. Install the vendors own support app or chipset, graphics and Wi-Fi drivers from the support page, then run updates again. If it stays stable for a few days, it was software.

    1 3 helpful
  5. Camila Vos
    @camilav846

    oof my rule: one crash with a clear driver cause, keep it and update. two crashes with different stop codes in teh first week, return it while it is still the store's problem and not a warranty ticket.

    1 0 helpful
  6. Ruben Petrov
    @rubenp469

    @rusty_probe-23c nah thats not it, laptop has nothing to do with it. honestly just reset the default config and save yourself the pain idk maybe im wrong lol

    2 14 helpful
  7. Sana Grant
    @quartzhound

    been there man have u checked ur returns settings?? mine were reset after an update hope that helps :)

    1 0 helpful
  8. Ruben Petrov
    @rubenp469

    also lol mods can we pin this thread... lol this thread is gold

    0 12 helpful
  9. Nico Dubois
    @nico_copper
    in reply to @rubenp469

    also check sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth in an admin terminal. Factory iamges are not always perfect, and a broken system file can cause random crashes that look like hardware. good luck man!

    2 0 helpful
  10. Freya O.
    @regexpusher

    wait what everyone keeps saying this but nobody posts proof

    1 1 helpful
  11. Ivan D.
    @router_nomad366

    before deciding, read the stop code. open Event Viewer > Windows Logs > System and look for BugCheck events, or check C:\Windows\Minidump with WinDbg or BlueScreenView. A driver name in the dump points to sfotware, a WHEA_UNCORRECTABLE_ERROR or memory stop code points to hardware. worked for me anyway 🤷

    1 1 helpful
  12. Nico Dubois
    @nico_copper
    in reply to @router_nomad366

    use the time you have, stress it on purpose: a long game session, a CPU benchmark loop, a big file copy... if it is gonna fail, you want it to fail inside the return window, not a month later.

    3 0 helpful
  13. Chen A.
    @chena631

    not gonna lie this is driving me nuts my mac is officially haunted. wait does this also apply to files?

    5 0 helpful
  14. Viktor
    @viktor_cron

    hmmmm ok ok this therad just saved my weekend what am i doing wrong??

    5 0 helpful
  15. Felix Garcia
    @rusty_probe-23c

    nah tbh i would not return over one crash :) every new Windows machine has a messy first day of updates. returning it just gets you another unit with teh same factory image and teh same first-day mess. but hey ymmv

    7 0 helpful

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