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Out of the box, into a crash: my creator laptop with an OLED screen died right after the first restart

bsodlaptopreturns5 replies · 128 views · started
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  1. Dima
    @dnakamura

    ugh. i genuinely laughed, then i wanted to cry. my new creator laptop with an OLED screen blue-screened right after the first restart, not even an hour into owning it.

    Your PC ran into a problem and needs to restart. We're

    Your PC ran into a problem and needs to restart. We're
just collecting some error info, and then we'll restart for
you.
42% complete
For more information about this issue and possible fixes, visit
our support site.

If you call a support person, give them this info:
Stop code: IRQL_NOT_LESS_OR_EQUAL

    everything else seems fine: fans quiet, screen perfect, no weird noises. is a single crash on day one normal while Windows pulls updates in the background, or is it a sign of bad RAM or a bad SSD that will get worse after the 30 day return window closes? im about to throw this thing out the window lol

    1
  2. Maya S.
    @msorensen

    What was teh stop code on the screen? MEMORY_MANAGEMENT, DRIVER_IRQL_NOT_LESS_OR_EQUAL and WHEA errors point in very different directions. ?

    1 0 helpful
  3. Dima
    @dnakamura
    in reply to @msorensen

    stop code was DRIVER_IRQL_NOT_LESS_OR_EQUAL and teh minidump mentions a Wi-Fi driver file. So maybe software after all? idk what else to say tbh

    0 1 helpful
  4. Cleo Reyes
    @cleo.reyes

    ahh classic run mdsched.exe (Windows Memory Diagnostic) tonight and check teh drive with teh vednor tool or wmic diskdrive get status. if memory errors show up, do not fix anything, just retrun it. hardware faults are exactly what the return window is for. good luck man!

    thinking

    8 2 helpful
  5. Fenna K.
    @vector_loop204
    in reply to @cleo.reyes

    ahh classic before deciding, read the stop code. open Event Viewer > Windows Logs > System and look for BugCheck events, or check C:\Windows\Minidump with WinDbg or BlueScreenView. A driver name in the dump points to software, a WHEA_UNCORRECTABLE_ERROR or memory stop code points to hardware.

    thumbsup

    14 4 helpful
  6. Yusuf O.
    @tiny_hound

    honestly i would return it anyway. u paid for new, and the peace of mind is worth teh hassle of a swap lmao exchange it for the same model if u liked everything else. but hey ymmv

    5 1 helpful

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