cant reach the online service on a new router. help me narrow it down

Solvednetworksign-inxbox5 replies · 284 views · started
Accepted solution by Kira Zhang — lol same thing happened to me check teh consoles date, time and time zone. If theyre wrong, secure connections to the service can fail…
  1. Weird one. My Xbox Series X works offline, but online sign-in fails after moving teh console to another room with this:

    Can't connect to the server.

    Can't connect to the server.
    The server may be busy, or your network connection
    may have been lost. Try again later.
    Connection test:  Internet  Failed
    

    details say 0x80a40019. I'm on a new rouetr... my sibling's profile on teh same console also struggles, sooo I don't think it's my account, where should I start?

    if it helps, the network test does show a warning about the multiplayer connection, but i dont understand what it means. any help is appreciated.

    offline games still work, so the conosle itself seems fine.. :D it's only the sign-in and anything online that fails xD i'm running out of ideas and patience. seriously need help here 😭

    3
  2. what NAT type does teh multiplayer connection test show??

    thinking

    6 0 helpful
  3. lol same thing happened to me do a full power cycle: hold teh Xbox button for 10 seconds, unplug the console for a minute, then start it again. it cleras cached network state that a soft restrat keeps. good luck man!

    12 2 helpful
  4. lol same thing happened to me check teh consoles date, time and time zone. If theyre wrong, secure connections to the service can fail even when teh internet itself is fine. fingers crossed 🤞

    6 10 helpful
  5. ehh id be careful with port forwarding guides. enabling UPnP on teh router is safer and usually enough.

    0 2 helpful

Reply to this topic

Sign in or create an account to reply.