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rolled back hd audio driver package and still no sound. where else do i look? 🤔

Solvedaudiodriver-updateno-soundvia27 replies · 310 views · started
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  1. Nina Ivanova
    @ninai146

    i sat down to join a call this morning and my all-in-one PC was completely silent... no sound from the desk speakers, no startup chime, nothing... the speaker icon has a red X and Sound settings says there are no output devices... last night Windows installed the VIA HD Audio driver package 5.10b update, and i'm pretty suree that's the culprit... when i open Device Manager i see this:

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    Ive rebooted twice and run the audio troubleshooter, which claims it fixed smth. It didnt. i dont know whether i should reinstall teh driver, roll it back, or smth else entirely. Where should i start so i dont make it worse?

    reading release notes like its a horror novel

    1
  2. Kai Petrov
    @polarmonk

    Open Device Manager > Sound, video and game controllers, right-click the audio device > Properties > Driver > Roll Back Driver xD If its greyed out, choose Update driver > Browse my computer > Let me pick from a list and select the previous version or High Definition Audio Device (the Microsoft generic driver) as a test. hope that helps :)

    8 0 helpful
  3. Caleb A.
    @caleba800

    hmmm any upadte on this?. my brand new build is officially haunted ?

    5 8 helpful
  6. Bram O.
    @routerranger

    ok but any update on this??

    6 0 helpful
  7. Zane
    @cronrider

    ok weird one spent two days on package and im still not done thx in advance!!

    6 0 helpful
  8. Zane
    @cronrider
    in reply to @cronrider

    oof look in Event Viewer > Windows Logs > System around the update time for errors from Kernel-PnP or the audio driver service. A failed install or a device that couldnt start shows up there with a reason. fingers crossed 🤞

    have u tried turning it off and on again (im only half joking)

    3 5 helpful
  12. Alba Becker
    @albab861
    in reply to @quinnp323

    ahh classic check that teh audio services are running: open services.msc and make sure Windows Audio and Windows Audio Endpoint Builder are Running and set to Automatic, restart both if needed.

    1 0 helpful
  14. Quinn Petrov
    @quinnp323

    @caleba800 what did u end up doing in teh end ?

    5 0 helpful
  16. Zane
    @cronrider

    hmmm many vendor audio packages split into a base driver plus extension/component drivers, if only part of it updated, things break... download teh complete package from your PC or motherboard makers support page and install it over the top. good luck man!

    11 1 helpful
  17. Kai Petrov
    @polarmonk

    ok this thread just saved my weekend. @lucky_fox-31v what did u end up doing in the end

    2 0 helpful
  18. Sami Rossi
    @lucky_fox-31v

    wait is audio even worth bothering with or should i just leave it

    14 0 helpful
  19. Bram O.
    @routerranger

    hmmm exact same thing happened to my brand new build last month good luck man!

    1 4 helpful
  20. Sami Rossi
    @lucky_fox-31v

    exact same thing happened to my second monitor setup last month. spent 20 minutes on package and im still not done

    2 0 helpful

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