offline printer after an update: wsd vs tcp/ip ports explained

dellnetwork-printerofflineprinter6 replies · 196 views · started
  1. ok so i had a stack of docuemnts to print before a meeting, hit Print, and nothing. the queue says the label printer is offline. its sitting right there, powered on, connected over a print server, showing a happy ready light :/ my phone can even print to it. this started after the Dell Printer Personal All-in-One A920 Driver 7/2/2003 update. this is what i see:

    USB Audio Device Properties

    USB Audio Device Properties
    Device status:
    This device cannot start. (Code 10)
    
    {Operation Failed}
    The requested operation was unsuccessful.
    

    Ive restarted the printer, the PC, and the router. It comes back for a bit and then goes offline again. Im running out of patience and paper deadlines. Whats actually going on here??

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  2. hmmm is Use Printer Offline ticked in teh queue?

    14 5 helpful
  3. omggg ok update: did what @ada_patch said and its fine now seriously made my day 😭🙏

    2 6 helpful
  4. hmmm check the port: Settings > Bluetooth & devices > Printers & scanners > your printer > Printer properteis > Ports tab. If it uses a WSD port, add a Standard TCP/IP Port with teh printers IP address and select that instead. WSD discovery is a frequent cause of random offline status. worked for me anyway 🤷

    15 6 helpful
  5. ahh classic give the printer a fixed IP address, either in the printer's settings or with a DHCP reservation on the router. if the IP changes, the port points at nothing and Windows shows offline.

    35 0 helpful
  6. @tiny_rider omggg unticking SNMP status fixed it immediately. printing over a print server works every time now.

    15 tabs open and chrome ate all 32GB of ram again

    4 0 helpful

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