long time lurker first post lol odd problem: printing works but i cant open teh printers settings.

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an accounting app hangs every time i try. This started after a driver update. i need duplex for an important job. Any ideas on where to look before i reinstall everything?? 😅 Ive already restarted teh PC and the printer, and tried a different app. The window still never appears. Reinstalling is fine if needed, Id just like to know its teh right move. what am i doing wrong??