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WHY DOES WINDOWS THINK MY INKJET ALL-IN-ONE IS OFFLINE WHEN I CAN PING IT??

Solvedcanonnetwork-printerofflineprinter7 replies · 270 views · started
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Accepted solution

by Basil T.Jump to the reply

lol same thing happened to me if it started with the S750 Driver update, try the vendors full package or the previous version from their support page. You can also remove the driver entirely in Print Management (printmanagement.msc, Pro editions) or via Print server properties > Drivers and reinstall. fingers crossed 🤞

  1. Sara K.
    @night_pusher-30m

    My inkjet all-in-one keeps going offline in Windows.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    it connects over USB. other devices print to it without problems. only this PC thinks its offline, and it started after the driver update from Canon :D ive removed and re-added the printer once, and that worked for a day. id love a permanent fix instead of re-adding it every week. what should i check? pls help 🙏

    1
  2. Basil T.
    @stackpilot

    Clear and restart the spooler: in an admin terminal run net stop spooler, delete teh files in C:\Windows\System32\spool\PRINTERS, then net start spooler. A stuck job can keep teh queue in an error state.

    1 0 helpful
  3. Yara L.
    @yara.lund
    in reply to @stackpilot

    oh ive been there lol on teh TCP/IP ports Configure Port dialog, try unticking SNMP Status Enabled. some printers answer SNMP poorly and Windows marks them offline even though printing works. good luck man!

    6 0 helpful
  4. Kira
    @kpetrov

    @night_pusher-30m what did u end up doing in the end. make a backup before u touch teh cable, learned that teh hard way ?

    1 2 helpful
  6. Tess B.
    @tbanerjee

    honestly just reset the antivirus and save yourself the pain good luck man!

    RAM prices doing their own thing again smh

    8 0 helpful
  7. Basil T.
    @stackpilot
    Accepted solution

    lol same thing happened to me if it started with the S750 Driver update, try the vendors full package or the previous version from their support page. You can also remove the driver entirely in Print Management (printmanagement.msc, Pro editions) or via Print server properties > Drivers and reinstall. fingers crossed 🤞

    33 5 helpful
  8. Sara K.
    @night_pusher-30m
    in reply to @stackpilot

    @stackpilot dude unticking SNMP status fixed it immediately. printing over USB works every time now. thank u thank u thank u

    0 6 helpful
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