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Clean install went perfectly... except for the sound 🤔

Solvedaudiodriver-requestlaptop11 replies · 326 views · started
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Accepted solution by Aiden — yeahhh check Device Manager Other devices for Multimedia Audio Controller or similar with a hardware ID. if its a PCI\VEN 8086 ID that…
  1. Idris O.
    @idris_subnet

    driver request: my school laptop lost its audio after replacing the SSD.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    Windows Update ran several times and installed other things, but sound is still dead, i tried the generic Realtek driver from somewhere online, and the installer said the hardware isnt present. Im stuck. Id like to avoid downloading random audio drivers from the internet again 🙏 If someone knows teh proper order for modern laptops, Id really appreciate it. any ideas??

    rage

    15
  2. Aiden
    @stackranger-20u

    lol same thing happened to me if it started after a BIOS update, check the BIOS for an audio or Audio DSP setting that may have been reset or disabled. fingers crossed 🤞

    2 2 helpful
  3. Tess Ziegler
    @tess_night
    in reply to @stackranger-20u

    on many modern Intel laptops, teh audio needs a chain of drivers: chipset, then Intel Smart Sound Technology (SST) drivers, then the codec driver (often Realtek). if the SST layer is missing, the codec installer says no hardware is present. lmk how it goes

    thinking

    1 0 helpful
  4. Tess H.
    @tess_tiny

    oh ive been there lol get the audio drievrs from your laptop makers support page for ur exact model. install cihpset first, then any Intel SST or audio DSP package, then teh audio driver, rebooting between each. good luck man!

    0 1 helpful
  5. Greta Olsen
    @golsen_20

    spent since tuesday on driver-request and im still not done any ideas??

    4 10 helpful
  7. Aiden
    @stackranger-20u
    Accepted solution

    yeahhh check Device Manager > Other devices for Multimedia Audio Controller or similar with a hardware ID. if its a PCI\VEN_8086 ID that matches an audio DSP, that confirms the SST layer is missing (once SST is installed, the codec shows up as an INTELAUDIO\... child device instead). worked for me anyway 🤷

    2 6 helpful
  8. Soren Halvorsen
    @proxyloop

    wait what idk man that sounds like bad advice tbh idk maybe im wrong lol

    2 0 helpful
  10. Noor
    @noor_packet
    in reply to @ava.lindqvist40

    nah tbh the full OEM driver pack is convenient but also installs bloat on some models. Picking individual drivers is cleaner if you know teh order.

    2 0 helpful
  11. Zane M.
    @mutextrace

    oof following, having the same problem. ok this thread just saved my weekend

    0 1 helpful
  12. Idris O.
    @idris_subnet
    in reply to @stackranger-20u

    @stackranger-20u The makers driver pack fixed everything in one go after repalcing the SSD. Speakers and headphone jack both work. thank u thank u thank u

    party

    4 2 helpful

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