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MY CONVERTIBLE LAPTOP WENT COMPLETELY SILENT AFTER A FACTORY RESET 😭

Solvedaudiodriver-requestlaptop11 replies · 233 views · started
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Accepted solution by Luca Silva — Once audio works, create a restore point and consider keeping teh makers audio driver from being replaced by Windows Update if it caused…
  1. Wren Ferreira
    @wferreira

    driver request: my convertible laptop lost its audio after a factory reset.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    Windows Update ran several times and installed other things, but sound is still dead. i tried the generic Realtek driver from somewhere online, and the installer said the hardware isn't present lol i'm stuck. i'd like to avoid downloading random audio drivers from the internet again. If someone knows the proper order for modern lpatops, i'd realy appreciate it.

    4
  2. Jade H.
    @jholm

    oh ive been there lol on many modern Intel laptops, the audio needs a chain of drivers: chipset, then Intel Smart Sound Technology (SST) drivers, then the codec driver (often Realtek). If teh SST layer is missing, the codec installer says no hardware is present. good luck man!

    thinking

    4 1 helpful
  3. Daria W.
    @dariaw174
    in reply to @jholm

    check Device Manager > Other devices for Multimedia Audio Controller or similar with a hardware ID, if its a PCI\VEN_8086 ID that matches an audio DSP, that confirms the SST layer is missing. (if u see INTELAUDIO\... entries instead, SST is already in and its the codec driver thats missing)

    7 6 helpful
  5. Kofi Rahman
    @ember_shed

    ahh classic when replacing the SSD and installing Windows from scratch, the makers recovery or driver pack for ur model often installs all of these in teh right order at once.

    4 0 helpful
  6. Farah Kowalski
    @farah.kowalski16

    hmmm honestly just reset the fan curve and save yourself the pain

    1 2 helpful
  8. Jade H.
    @jholm

    ok so same issue here on my moms pc... glad im not the only one

    10 0 helpful
  10. Luca Silva
    @copper_garage84
    Accepted solution

    Once audio works, create a restore point and consider keeping teh makers audio driver from being replaced by Windows Update if it caused issues before.

    lol

    0 7 helpful
  12. Jonas
    @proxylab-3sj

    once the makers driver pack gets it working, i'd suggest checking the device manager to see if the 'High Definition Audio Controller' or the specific 'Realtek' entry shows an exclamation mark. sometimes windows installs the generic driver but fails to initialize the specific hardware IDs for the jack vs speakers.

    0 0 helpful

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