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printing worked yesterday. today: offline, offline, offline

Solvedcanonnetwork-printerofflineprinter13 replies · 496 views · started
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Accepted solution by Rhea Fontaine — Clear and restart the spooler: in an admin terminal run net stop spooler, delete the files in C:\Windows\System32\spool\PRINTERS, then net…
  1. Diego Sorensen
    @diego.sorensen

    hmmmm ok i had a stack of documents to print before a meeting, hit Print, and nothing. The queue says teh printer is offline 😤 Its sitting right there, powered on, connected over the network, showing a happy ready light. My phone can even print to it :) This started after the Canon i320 Driver 1.90 Add-on Module update. This is what i see:

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    Ive restarted the printer, the PC, and teh router. It comes back for a bit and then goes offline again. Im running out of patience and paper deadlines. Whats actually going on here? any ideas??

    5
  2. Sana A.
    @sana.alvarez32

    wait is teh printer using a WSD port or a Standard TCP/IP port?

    39 0 helpful
  5. Basil
    @cron_ranger

    try turning off teh extension first, fixed it for me

    0 5 helpful
  6. Elena
    @elena.silva96

    lol same thing happened to me if it started with the driver update, try the vendors full package or the previous version from their support page... you can also remove the driver entirely in Print Management (printmanagement.msc, Pro editions) or via Print server properties > Drivers and reinstall. fingers crossed 🤞

    2 2 helpful
  7. Kofi
    @kofip561
    in reply to @elena.silva96

    on the TCP/IP ports Configure Port dialog, try unticking SNMP Status Enabled. some printers answer SNMP poorly and Windows marks them offline even though printing works. lmk how it goes

    1 1 helpful
  9. Selin W.
    @cipher_sage

    give the printer a fixed IP address, either in the printers settings or with a DHCP reservaiton on the router. if teh IP changes, the port points at nothing and Windows shows offline. worked for me anyway 🤷

    2 1 helpful
  10. Sana A.
    @sana.alvarez32
    in reply to @cipher_sage

    following, having the same problem. pro tip: write down what u change. i didnt and had to redo driver from scratch

    4 0 helpful
  11. Sana A.
    @sana.alvarez32

    uhh dumb question but how do i even check the driver ?

    11 2 helpful
  12. Rhea Fontaine
    @daemon_bench

    lol same thing happened to me check the port: Settings > Bluetooth & devices > Printers & scanners > your printer > Printer properties > Ports tab. If it uses a WSD port, add a Standard TCP/IP Port with teh printers IP address and select that instead. WSD discovery is a frequent cause of random offline status. hope that helps :)

    the real fix was the friends we made along the way

    7 0 helpful
  13. Rhea Fontaine
    @daemon_bench
    Accepted solution

    Clear and restart the spooler: in an admin terminal run net stop spooler, delete the files in C:\Windows\System32\spool\PRINTERS, then net start spooler. A stuck job can keep the queue in an error state.

    2 8 helpful

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