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Invoice Emails From The Shop Goes Straight To Junk. Customers Think We Ghosted Them

Solveddkimdmarcemailspf16 replies · 291 views · started
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Accepted solution by Theo Fischer — lol same thing happened to me first, look at what the receiver actually saw, in Gmail use "Show original", in Outlook view message source…
  1. Bram A.
    @framegarage-1ac

    we just realized that invoice emails from teh shop has been landing in spam for who knows how long. A customer on Outlook.com mentioned it casually and my stomach dropped.

    I went into our DNS and there is an SPF record, and I think DKIM was set up when we signed up for the service. Honestly I dont know how to check whether any of it actually works. Where do I start without breaking our email completely??

    1
  2. Theo K.
    @byte_garage-3ev

    ok but which services send email using your domain, all of them? ??

    11 6 helpful
  3. Theo Fischer
    @theo_cipher

    hmmm have u checked your outlook.com settings? mine were reset after an update good luck man!

    1 2 helpful
  4. Bram A.
    @framegarage-1ac
    in reply to @theo_cipher

    ok so the contact form sends From the visitors own address. i had no idea that was a problem. sorry for the wall of text lol

    facepalm

    1 0 helpful
  5. Theo Fischer
    @theo_cipher
    in reply to @framegarage-1ac

    contact forms that send mail From the visitors address are spoofing that persons domain and will fail everywhere. send from your own address (like noreply@yourdomain) and put the visitor's address in Reply-To.

    8 0 helpful
  6. Rowan
    @rowan.park

    been there man start DMARC with v=DMARC1; p=none; rua=mailto:dmarc@yourdomain to collect reports without affceting delivery. Read the reports for a couple of weeks to see every source sending as ur domain, fix them, then move to quarantine. u can also sign up for Google Postmaster Tools to see ur domain reputation at Gmail. worked for me anyway 🤷

    1 5 helpful
  8. Erik
    @erik.larsen92

    respectfully disagree, i tried that and it made dkim worse but hey ymmv

    0 4 helpful
  9. Erik
    @erik.larsen92

    DKIM is per sending service... every tool that sends as your domain (mailbox provider, newsletter tool, shop platform) needs its own DKIM key published, usually as a TXT or CNAME record at selector._domainkey.yourdomain. When you switch tools, the new one needs its own record. hope that helps :)

    2 2 helpful
  11. Zane Zhang
    @zane.zhang

    page 1 lets gooo.. 👍 wait does this also apply to emails?

    10 5 helpful
  12. Sana V.
    @sana.vos

    @erik.larsen92 did u ever fix it? ?

    2 0 helpful
  13. Rowan
    @rowan.park

    been there man DMARC cares about alignment: the domain in teh visible From address has to match the DKIM d= domain or teh SPF envelope domain. A service that signs with its own domain will pass DKIM but fail DMARC. Turn on custom domain authentication in that service. good luck man!

    5 0 helpful
  14. Xavi Grant
    @xavi_silicon

    A domain must have only one SPF record. two v=spf1 TXT records make SPF return a permanent error. merge them into one, for example v=spf1 include:_spf.provider-a.example include:provider-b.example ~all, and keep total DNS lookups at 10 or fewer.

    0 4 helpful
  15. Theo Fischer
    @theo_cipher
    Accepted solution

    lol same thing happened to me first, look at what the receiver actually saw, in Gmail use "Show original", in Outlook view message source 🤦 look for spf=pass, dkim=pass and dmarc=pass in teh Authentication-Results header. anything that says fail or none tells you exactly which piece to fix.

    2 3 helpful
  16. Clara
    @tinyforge

    not gonna lie this is driving me nuts told my boss it would take 10 minutes... its been a whole week im about to throw this thing out the window lol

    1 0 helpful
  17. Bram A.
    @framegarage-1ac
    in reply to @theo_cipher

    @theo_cipher dude changed the contact form to send from our own adrdess with Reply-To set to the visitor... no more spam fodler... such a simple fix. cant believe it was that simple lol

    4 0 helpful

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