guys pls help every few hours my desktop loses a keyboard, and the USB port stops responding.
Im on the Surface Pro 4 Firmware and Drivers April package from Microsoft. Ive seen ppl mention USB selective suspend, power management, and chipset drivers ;) Id love to understand which one is most likely, because changing all of them at once wont tell me anything. Im happy to test one thing at a time and report back with results. pls help 🙏
roll back the controller driver: Device Manager > USB controllers > USB xHCI Compatible Host Controller > Properties > Driver > Roll Back Driver. note that the inbox Microsoft xHCI driver is usually used; chipset packages mostly add INF names, but some include actual drivers. hope that helps :)
@rowan_night Disabled selective suspend and the root hub power saving. No disconnects in a week... a keyboard works reliably now.
Sign in or create an account to reply.
