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USB Ports Randomly Die After The Realtek Card Reader Controller Driver Update

Solvedchipsetdevice-managerrealtekusb9 replies · 280 views · started
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Accepted solution by Noor — roll back the controller driver: Device Manager USB controllers USB xHCI Compatible Host Controller Properties Driver Roll Back Driver ...…
  1. Quinn Banerjee
    @quinn_lucky

    guys pls help every few hours my desktop loses a keyboard, and teh USB port stops responding.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    i'm on the Card Reader Controller Driver package from Realtek. i've seen people mention USB selective suspend, power management, and chipset drivers, i'd love to understand which one is most likely, becasue changing all of them at once won't tell me anything. i'm happy to test one thing at a time and report back with results.

    1
  2. Cyrus
    @cyruss128

    ok so disable USB power saving as a test: Power Options > Change plan settings > Advanced > USB settings > USB selective suspend setting > Disabled. Then in Device Manager > Universal Serial Bus controllers, for each USB Root Hub, untick Allow the computer to turn off this device to save power. worked for me anyway 🤷

    4 0 helpful
  3. Eamon
    @emoreau_35

    big if true

    6 0 helpful
  4. Lars E.
    @larse250

    hmmm make a backup before u touch the cache, learned that the hard way... wait does this also apply to driver?? lmk how it goes

    thinking

    0 10 helpful
  5. Idris Vos
    @idris_packet

    check Event Viewer > Windows Logs > System around teh disconnect time for events from USBHUB3, USBXHCI or Kernel-PnP. errors there point to the controller driver or power issues. hope that helps :)

    1 1 helpful
  6. Ines Halvorsen
    @binarynomad

    dumb question but how do i even check the DNS ?

    29 0 helpful
  7. Amara T.
    @quartzpilot

    honestly just reset the router and save yourself the pain good luck man!

    5 0 helpful
  8. Tariq Ueda
    @patch_monk

    is controller even worth bothering with or should i just leave it

    13 0 helpful
  9. Noor
    @ndemir_30
    in reply to @patch_monk Accepted solution

    roll back the controller driver: Device Manager > USB controllers > USB xHCI Compatible Host Controller > Properties > Driver > Roll Back Driver... note that the inbox Microsoft xHCI driver is usually used; chipset packages mostly add INF names, but some include actual drivers. lmk how it goes

    rgb adds +10 fps everyone knows that

    thinking

    23 6 helpful
  10. Quinn Banerjee
    @quinn_lucky
    in reply to @ndemir_30

    @ndemir_30 holy cow it was power. A powered hub for a keyboard fixed it completely, the driver update was just coincidence. cant believe it was that simple lol

    0 2 helpful

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