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MY WORK PC STOPS SEEING AN EXTERNAL DRIVE UNTIL I REBOOT. CHIPSET DRIVER?

chipsetdevice-managershuttleusb5 replies 路 325 views 路 started
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  1. Camila Silva
    @camila.silva

    hmmmm ok every few hours my work PC loses an external drive, and the USB port stops responding.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    Im on the XH170V package from Shuttle. Ive seen people mention USB selective suspend, power management, and chipset drivers. Id love to understand which one is most likely, cuz changing all of them at once wont tell me anything. Im happy to test one thing at a time and report back with results. pls help 馃檹

    1
  2. Dima
    @earlytrace

    if one heavy device like a webcam drops out, try a pwoered hub. some ports can't supply enough current, and that can look exactly like a driver problem.

    3 3 helpful
  3. Elena C.
    @night_fiddler

    following, having teh same problem. pro tip: write down what u change. i didnt and had to redo shuttle from scratch lmk how it goes

    2 0 helpful
  4. Ines Dalton
    @packetsprite

    hmmm install teh chipset package that teh PC or motherboard maker lists for ur exact model, rather than a generic one from Shuttle, and check for a BIOS update. USB stability often depends on both. fingers crossed 馃

    thinking

    32 0 helpful
  5. Ines Dalton
    @packetsprite

    ehh disabling selectvie suspend costs a little battery on laptops. Id use it as a diagnostic first, then decide.

    1 1 helpful
  6. Camila Silva
    @camila.silva
    in reply to @packetsprite

    @packetsprite wowww ok disabled selective suspend and the root hub power saving.. 馃槫 no disconnects in a week, an external drive works reliably now. u guys are the best!!!

    7 3 helpful

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