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AMD Catalyst Display Driver RC11 8.921.2 Turned My Screen Black Mid-Game. Is This A TDR?

amdblack-screengputdr14 replies · 435 views · started
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  1. Liv Okafor
    @livo761

    long time lurker first post lol okay, this is driving me nuts... black screen, fans ramp up, and about five seconds later Windows comes back like nothing happened... then this pops up:

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    Its always while running a 3D benchmark. My gaming desktop is not overclocked and temps look normal in the vendor overlay. The only change I can point to is teh Catalyst Display Driver RC11 update from AMD. Ive already restarted a dozen times, obviously. Is there a log somewhere that tells me what actually timed out, or am I stuck guessing? seriously need help here 😭

    windows update said 'this will only take a moment' 3 hours ago

    rage

    38
  2. Anika A.
    @aadler-3q1

    hmmmm quick q do you see Event ID 4101 in the System log at teh same times as the black screens? ??

    17 0 helpful
  3. Liv Okafor
    @livo761
    in reply to @aadler-3q1

    sorry forgot to say event Viewer is full of 4101 warnings, and every one matches a black screen while running a 3D benchmark. sorry for the wall of text lol

    2 2 helpful
  4. Wren Garcia
    @ping_otter

    ok so same issue here on my homelab box. glad im not teh only one. which version are you on??

    9 0 helpful
  5. Yuki I.
    @yuki.iqbal

    oof also turn off any GPU overclock or undervolt profile, including factory "OC mode" in the vendor app. A new driver can expose an undervolt that was only barely stable before.

    14 0 helpful
  6. Otto Silva
    @otto_lambda-3g5

    oh ive been there lol this, so much this fingers crossed 🤞

    lol

    2 6 helpful
  8. Anika A.
    @aadler-3q1
    in reply to @threadrider-3pc

    hmmm check power before blaming the drievr. A PSU thats borderline or a daisy-chained PCIe cable can cause exactly this under load. If its a desktop, use two separate PCIe power cables if teh card has two connectors.

    6 1 helpful
  9. Anika A.
    @aadler-3q1

    hmmm if rollback doesnt help, do a clean install: download the driver you want first, disconnect from the internet sooo Windows Update doesnt push its own, boot into Safe Mode, run DDU (Display Driver Uninstaller), then install teh downloaded package.. 😂 leftover profiles from older versions cause more of these than people think. good luck man!

    0 3 helpful
  11. Otto Silva
    @otto_lambda-3g5

    @yuki.iqbal nah thats not it, gpu has nothing to do with it

    facepalm

    0 4 helpful
  12. Wren Garcia
    @ping_otter

    hmmm pro tip: write down what u change... i didnt and had to redo catalyst from scratch good luck man!

    thumbsup

    4 2 helpful
  13. Silas
    @silast396

    oh ive been there lol bump. still happening with amd for me

    3 1 helpful
  14. Wren Garcia
    @ping_otter

    lol same thing happened to me since it started right after the update, roll back first. Device Manager > Display adapters > right-click ur GPU > Properties > Driver > Roll Back Driver. If the button is greyed out, download the previous package from the AMD support page and install that instead. fingers crossed 🤞

    12 0 helpful
  15. Wren Garcia
    @ping_otter

    ahh classic some ppl raise TdrDelay in teh registry to hide this. i wouldnt start there: it just gives the GPU longer to hang and doesnt fix anytihng... use it as a diagnostic at most, and remove it afterwards.

    2 0 helpful

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