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Tried An Older Package For Catalyst Notebook Display Driver And Got The Same Compatibility Error

Solvedamdcompatibilitygpuinstall18 replies · 200 views · started
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Accepted solution by Una — oof run sfc /scannow and DISM /Online /Cleanup Image /RestoreHealth if the installer fails on every version. A damaged component store can…
  1. Noor Olsen
    @noor_pixel

    so annoyed rn i downloaded AMD Catalyst Notebook Display Driver 12.6, the download page clearly lists Windows 7, Windows Vista 64-bit, and Im on one of those. I ran an older package on my gaming laptop and got this:

    it says the driver isn't compatible with this version of Windows :) i've rebooted, run it as admin, redownloaded it. same thing. my current driver is quite old and i need the new one for a game. why would teh installer refuse when the OS is listed? seriously need help here 😭

    1
  2. Lea Bauer
    @lea_regex

    What does the Hardware Ids field in Device Manager show for the GPU?

    2 0 helpful
  3. Sana Adler
    @sana_signal

    lol same thing happened to me honestly just reset teh cable and save yourself the pain good luck man!

    0 6 helpful
  4. Noor Olsen
    @noor_pixel
    in reply to @sana_signal

    winver shows a pretty old build. windows Update said up to date but there was a feature update waiting under optional updates. idk what else to say tbh

    0 2 helpful
  5. Emeka Mori
    @emekam130

    reading this at 2am instead of sleeping, no regrets

    1 0 helpful
  6. Viktor Demir
    @viktord69

    That error is often misleading. Installers check the GPUs hardware ID against their INF file, not just the OS. Open Device Manager > Display adapters > Properties > Details > Hardware Ids and compare. If you grabbed the desktop package for a laptop GPU (or vice versa), youll get this exact message. worked for me anyway 🤷

    3 1 helpful
  7. Emeka Mori
    @emekam130

    @sana_signal what did u end up doing in the end ?

    0 2 helpful
  8. Emeka Mori
    @emekam130

    ok so check your Windows build with winver. Newer driver packages can require a minimum feature update. If youre on an old build, install teh pending feature update first and try again.

    8 0 helpful
  9. Noah Vos
    @noah_kernel

    been there man some laptops use OEM-customized drivers (common on hybrid graphics)... in that case get the driver from teh laptop makers supoprt page, or use the generic AMD pakcage only if it explciitly lists mobile GPUs.

    1 1 helpful
  10. Viktor Demir
    @viktord69

    lol same thing happened to me make sure u picked teh right architecture and the right OS family. A package meant for a different Windows eidtion, or a server/workstation branch, will refuse with teh same generic text. hope that helps :)

    9 0 helpful
  11. Sana Adler
    @sana_signal

    im literally losing my mind here ok this thread just saved my weekend... any update on this?

    29 0 helpful
  12. Ivan D.
    @router_nomad366

    lol this thread is gold

    it works on my machine™

    25 0 helpful
  13. Una
    @silicontinker
    in reply to @router_nomad366

    as a last resort you can extract the package and install the INF manually: Device Manager > Update driver > Browse my computer > Let me pick > Have Disk, or pnputil /add-driver <path>\*.inf /install. If teh INF doesnt list your hardware ID, though, dont force it. fingers crossed 🤞

    0 2 helpful
  14. Una
    @silicontinker
    in reply to @silicontinker Accepted solution

    oof run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth if the installer fails on every version. A damaged component store can break driver installres in odd ways. fingers crossed 🤞

    2 5 helpful
  15. Ivan D.
    @router_nomad366
    in reply to @silicontinker

    ehh OEM drivers can lag far behind. if teh laptop makers version is ancient, the vendors geenric mobile packgae is usually fine once u match the right one. idk maybe im wrong lol

    7 2 helpful
  17. Liv
    @signal_warden

    holy cow finally got it working, thx everyone u guys are the best!!!

    party

    1 0 helpful
  18. Una
    @silicontinker
    in reply to @signal_warden

    omggg ok update: did what @ines.weber8 said and its fine now. try turning off the extension first, fixed it for me

    1 4 helpful
  19. Noor Olsen
    @noor_pixel
    in reply to @silicontinker

    @silicontinker i was using the desktop package on a laptop GPU. Grabbed the right one from the AMD support page and it installed fine. Feel a bit silly but happy.

    0 2 helpful

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