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COMPATIBILITY ERROR INSTALLING HERCULES RADEON 3.4WHQL (WINDOWS 9X/ME): WHAT THE INSTALLER ISNT TELLING YOU

amdcompatibilitygpuinstall18 replies · 405 views · started
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  1. Arjun V.
    @arjun.vance

    this is sooo frustrating. im trying to update the graphics driver on my office PC, and the custom install option fails immediately:

    Windows Update

    Windows Update
We couldn't complete the updates.
Undoing changes. Don't turn off your computer.

Error code: 0x800f0922

    "Not compatible with this version of Windows." Windows Update says i'm fully up to date 🙏 the Hercules Radeon 3.4WHQL (Windows 9X/ME) page supports Windows Me, Windows 98, Windows 95. is the installer checking something besides the OS version? i feel like i'm missing something obvious. i even tried downloading it on another computer and copying it over, just in case teh file was corrupted. same error, same instant failure. i am honestly running out of ideas.

    1
  2. Ash
    @abauer

    what does winver show for your Windows build? ?

    4 0 helpful
  3. Arjun V.
    @arjun.vance
    in reply to @abauer

    the hardware ID ends in a subsystem ID from the laptop maker, not AMD. sorry for the wall of text lol

    4 0 helpful
  4. Ash
    @abauer

    @mayan143 nah thats not it, gpu has nothing to do with it. for me it was the default config. swapped it and boom, fixed

    lol

    2 0 helpful
  5. Maya Novak
    @mayan143

    Make suree you picked the right architecture and teh right OS family. A package meant for a different Windows edition, or a server/workstation branch, will refuse with teh same generic text.

    18 3 helpful
  6. Soren Olsen
    @proxygremlin

    ok so try turning off the driver first, fixed it for me

    thinking

    0 8 helpful
  7. Milan
    @milan.lindqvist92
    in reply to @proxygremlin

    oof for me it was teh settings, swapped it and boom, fixed.. 👍 wait does this also apply to amd? good luck man!

    3 5 helpful
  8. Zora Rahman
    @frame_hound

    Some laptops use OEM-customized drivers (common on hybrid graphics). In that case get the driver from the laptop makers support page, or use the generic AMD package only if it explicitly lists mobile GPUs.

    reading release notes like its a horror novel

    0 13 helpful
  10. Maya Novak
    @mayan143

    for me it was teh thermal paste, swapped it and boom, fixed hope that helps :)

    3 0 helpful
  11. Soren Olsen
    @proxygremlin

    been there man pro tip: write down what u change... i didnt and had to redo hercules from scratch worked for me anyway 🤷

    6 0 helpful
  12. Mateo
    @signalmonk

    been there man check your Windows build with winver, newer driver packages can require a minimum feature update... if youre on an old build, install the pneding feature update first and try again.

    somewhere an AI is confidently telling someone the wrong fix rn

    1 2 helpful
  13. Milan
    @milan.lindqvist92

    reading this at 2am instead of sleeping, no regrets im about to throw this thing out the window lol

    the real fix was the friends we made along the way

    3 5 helpful
  14. Wren D.
    @wdubois

    been there man try turning off teh router first, fixed it for me lmk how it goes

    4 0 helpful
  15. Mateo
    @signalmonk

    as a last resort you can extract the package and install the INF manually: Device Manager > Update driver > Browse my computer > Let me pick > Have Disk, or pnputil /add-driver <path>\*.inf /install. If the INF doesnt list your hardware ID, tho, dont force it. good luck man!

    2 3 helpful
  16. Pia Mendes
    @pia.mendes8

    run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth if the installer fails on every version. A damaged component store can break driver installers in odd ways.

    2 0 helpful
  17. Ash
    @abauer

    ahh classic bump. still happening with radeon for me

    5 1 helpful
  18. Zora Rahman
    @frame_hound
    in reply to @abauer

    oh ive been there lol that error is often misleading. Installers check teh GPU's hardware ID against their INF file, not just teh OS. Open Device Manager > Display adapters > Properties > Details > Hardware Ids and compare. If you grabbed teh desktop package for a laptop GPU (or vice versa), u'll get this exact message.

    11 1 helpful
  19. Silas Sorensen
    @silas_regex

    ugh. my homelab box is officially haunted seriously need help here 😭

    1 0 helpful

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