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i reinstalled a competitive shooter three times before realizing it was the catalyst display driver 12.11 beta 11

Solvedamddxgigame-crashgpu12 replies · 271 views · started
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Accepted solution

by Felix NolanJump to the reply

hmmm DXGI_ERROR_DEVICE_REMOVED means the GPU stopped responding and Windows reset it (TDR), so teh game lost its D3D device... check Event Viewer > Windows Logs > System for Event ID 4101 at the crash time... if you see it, its a GPU/driver reset, not a game file problem.

  1. Selin Lopez
    @slopez_30

    ok weird one every time Im in a competitive shooter, somewhere aorund a cutscene, the game freezes and closes with this:

    Fatal error

    Fatal error
The game has crashed and will now close.

DXGI_ERROR_DEVICE_REMOVED
The GPU device instance has been suspended.

    The error text mentions DXGI_ERROR_DEVICE_REMOVED. The graphics card is obviously still in the PC. This only started after i installed AMD Catalyst Display Driver 12.11 Beta 11 . Ive verified game files, lowered settings and closed every overaly i could find. Still crashes. Is teh driver the culprit, or did the update just expose a problem that was already there? seriously need help here 😭

    33
  4. Diego Schmidt
    @diego.schmidt
    in reply to @slopez_30

    been there man do a clean install of teh driver version u trust: download it from the AMD support page, disconnect teh network, boot to Safe Mode, run DDU, reboot, install. then test a ranked arena game for a few sessions before changing anything else. hope that helps :)

    5 0 helpful
  5. Yara Halvorsen
    @quartz_deck

    ok so my work pc is officially hanuted. @slopez_30 did u ever fix it? seriously need help here 😭

    cry

    5 0 helpful
  6. Dev Fontaine
    @dev_daemon

    yeahhh to stop Windows Update replcaing your chosen driver: run gpedit.msc (Pro) and enable Computer Configuration > Administrative Templates > Windows Components > Windows Update > Do not include drivers with Windows Updates... on Home, use System > About > Advanced system settings > Hardware > Device Installation Settings > No. good luck man!

    thumbsup

    1 2 helpful
  7. Dev Fontaine
    @dev_daemon

    ahh classic if it happens across multiple drivers and games, test teh hardware: reseat the card, check the PCIe power connectors, and try a stress test with temps logged. A card that only fails when warm is a classic pattern.

    4 7 helpful
  9. Felix Nolan
    @felixn560
    Accepted solution

    hmmm DXGI_ERROR_DEVICE_REMOVED means the GPU stopped responding and Windows reset it (TDR), so teh game lost its D3D device... check Event Viewer > Windows Logs > System for Event ID 4101 at the crash time... if you see it, its a GPU/driver reset, not a game file problem.

    0 6 helpful
  10. Rowan Lund
    @copper_rider-112

    Id try one older driver before doing DDU. If the older one is stable, youve proven its driver related in ten minutes.

    0 0 helpful
  11. Felix Nolan
    @felixn560

    pro tip: write down what u change... i didnt and had to redo game-crash from scratch

    1 2 helpful
  12. Diego Schmidt
    @diego.schmidt

    try turning off the settings first, fixed it for me. this. so much this worked for me anyway 🤷

    6 0 helpful
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