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Catalyst Radeon 6.5 (Windows XP/2000/Media Center) Update And Now Every Second Session Of A Competitive Shooter Dies

Solvedamddxgigame-crashgpu15 replies · 427 views · started
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Accepted solution by Gabe S. — ok so look at the games own crash logs too, many engines write a log with DXGI ERROR DEVICE HUNG vs DEVICE REMOVED vs DEVICE RESET... hung…
  1. Liv Iqbal
    @liv.iqbal

    ugh. i lost a ranked match to this today, so forgive the tone.. 🤷 a competitive shooter hard-freezes during about 20 minutes in and then I get this:

    Fatal error

    Fatal error
The game has crashed and will now close.

DXGI_ERROR_DEVICE_REMOVED
The GPU device instance has been suspended.

    It says teh device was removed. Removed! Two weeks ago i had zero crashes lmao In between, the only change was the Catalyst Radeon 6.5 (Windows XP/2000/Media Center) update. My friends on the same game with different cards are fine. What does this error actually mean and how do i prove whether its the driver or my card?

    0
  2. Tariq Lund
    @framehound

    DXGI_ERROR_DEVICE_REMOVED means teh GPU stopped responding and Windows reset it (TDR), sooo the game lost its D3D device. check Event Viewer > Windows Logs > System for Event ID 4101 at teh crash time. if you see it, its a GPU/driver reset, not a game file problem. lmk how it goes

    0 5 helpful
  5. Clara S.
    @clara.stone20

    to stop Windows Update replacing your chosen driver: run gpedit.msc (Pro) and enable Computer Configuration > Administrative Templates > Windows Components > Windows Update > Do not include drivers with Windows Updates. On Home, use System > About > Advanced system settings > Hardware > Device Installation Settings > No. good luck man!

    6 0 helpful
  7. Camila W.
    @cron_loop
    in reply to @clara.stone20

    yeahhh honestly just reset the cable and save yourself the pain. ok this thread just saved my weekend

    day one patch is bigger than the actual game, classic

    thumbsup

    0 2 helpful
  10. Vik Halvorsen
    @vik_tiny

    yeahhh do a clean install of the driver version you trust: download it from the AMD support page, disconnect the network, boot to Safe Mode, run DDU, reboot, isntall. Then test a colony sim for a few sessions before chnaging anything else.

    3 2 helpful
  11. Mateo E.
    @mateo.eriksen40

    dumb question but how do i even check teh driver. pro tip: write down what u change. i didnt and had to redo game-crash from scratch ?

    1 0 helpful
  13. Felix Gill
    @felix_early

    If it happens across multiple drivers and games, test teh hardware: reseat the card, check the PCIe power connectors, and try a stress test with temps logged. A card that only fails when warm is a classic pattern.

    thinking

    1 0 helpful
  15. Gabe S.
    @loose_deck447
    Accepted solution

    ok so look at the games own crash logs too, many engines write a log with DXGI_ERROR_DEVICE_HUNG vs DEVICE_REMOVED vs DEVICE_RESET... hung usually means a timeout; removed can also mean the card actually dropped off the bus, which points at power or the slot. fingers crossed 🤞

    6 12 helpful
  16. Liv Iqbal
    @liv.iqbal
    in reply to @loose_deck447

    @loose_deck447 yesss turned out to be a loose PCIe power connector. reseated it and teh crashes in a competitive shooter stopped. the driver update was just bad timing.

    1 8 helpful

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