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WHY WONT AMD LET ME INSTALL ITS OWN DRIVER ON MY LAPTOP?

Solvedamdcompatibilitygpuinstall34 replies · 159 views · started
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Accepted solution by Esme — oof some laptops use OEM customized drivers (common on hybrid graphics) 🤦 In that case get the driver from the laptop maker's support…
  1. Ines Q.
    @ines_heap

    i downloaded AMD Radeon Adrenalin 2019 Edition Graphics Driver 19.4.3, teh download page clearly lists Windows 10, Windows 8, Windows 7, and Im on one of those, i ran teh express install on my laptop and got this:

    It says the driver isnt compatible with this version of Windows. Ive rebooted, run it as admin, redownloaded it. Same thing. My current driver is quite old and i need the new one for a game 🔥 Why would the instalelr refuse when the OS is listed? im about to throw this thing out the window lol

    22
  2. Xavi
    @xavi_stack

    As a last resort you can extract the package and install the INF manually: Device Manager > Update driver > Browse my computer > Let me pick > Have Disk, or pnputil /add-driver <path>\*.inf /install. If the INF doesn't list your hardware ID, though, don't force it.

    thinking

    32 0 helpful
  3. Leon Gill
    @leon_signal

    @esmen918 thank u this worked!!. is install even worth bothering with or should i just leave it cant believe it was that simple lol

    2 0 helpful
  4. Mila Tanaka
    @cacheowl-3pn

    That error is often misleading. Installers check the GPUs hardware ID against their INF file, not just the OS. Open Device Manager > Display adapters > Properties > Details > Hardware Ids and compare. If you grabbed the desktop package for a laptop GPU (or vice versa), youll get this exact message. fingers crossed 🤞

    my pc fans sound like a jet taking off but sure

    2 0 helpful
  5. Lars Lund
    @lars_ember

    ok update: did what @cacheowl-3pn said and its fine now. have u checked ur edition settings? mine were reset after an update

    15 tabs open and chrome ate all 32GB of ram again

    8 0 helpful
  7. Ash Lund
    @alund-2fe

    ok so try turning off the drievr first, fixed it for me. this lmao sooo much this good luck man!

    1 0 helpful
  8. Diego Alvarez
    @dalvarez_0

    lol same thing happened to me check your Windows build with winver. Newer driver packages can require a minimum feature update. If ure on an old build, install teh pending feature update first and try again. hope that helps :)

    windows update said 'this will only take a moment' 3 hours ago

    thumbsup

    0 12 helpful
  10. Esme
    @esmen918

    oh ive been there lol make a backup before u touch teh power plan, learned that teh hard way worked for me anyway 🤷

    2 0 helpful
  11. Theo R.
    @theo.reid

    ahh classic this. so much this

    0 3 helpful
  12. Tomas Halvorsen
    @binary_pusher

    ok so try turning off the thermal paste first, fixed it for me worked for me anyway 🤷

    15 tabs open and chrome ate all 32GB of ram again

    8 1 helpful
  13. Freya
    @frameowl

    ahh classic run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth if the installer fails on every version. A damaged component store can break driver installers in odd ways.

    2 0 helpful
  14. Mila Tanaka
    @cacheowl-3pn

    ok so make sure you picked teh right architecture and the right OS family. A package meant for a different Windows edition, or a server/workstation branch, will refuse with the same generic text.

    0 13 helpful
  15. Lars Lund
    @lars_ember

    hmmmm not sure about that respectfully disagree, i tried that and it made install worse. same issue here on my brand new build, following this thread

    0 0 helpful
  16. Esme
    @esmen918
    Accepted solution

    oof some laptops use OEM-customized drivers (common on hybrid graphics) 🤦 In that case get the driver from the laptop maker's support page, or use teh generic AMD package only if it explicitly lists mobile GPUs.

    32 7 helpful
  17. Maya Reid
    @mayar645

    hmmmm ok ok this thread just saved my weekend

    29 0 helpful
  18. Diego Alvarez
    @dalvarez_0

    im literally losing my mind here reading this at 2am instead of sleeping, no regrtes

    1 3 helpful
  19. Ines Q.
    @ines_heap
    in reply to @esmen918

    @esmen918 omg finally installed teh pending Windows feature update, then Radeon Adrenalin 2019 Edition Graphics Driver 19.4.3 went on without a single complaint. The error was technically true, just unhelpful. thank u thank u thank u

    2 1 helpful

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