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screen goes black, fans spin up, then "display driver stopped responding" 🤔

amdblack-screengputdr14 replies · 357 views · started
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  1. Camila F.
    @camila_night

    im literally losing my mind here three black screens tonight, all while playing an open-world game. the third time it didn't recover and I had to hold the power button.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    The small form factor PC is about two years old. I updated to ATIc Install Tool 3.7.0 because a game asked me to, and honestly I regret it. I've read about TDR, DDU, rollback, registry tweaks, and now I'm overwhelmed. Can someone give me a sane order to try things in so I'm not changing five things at once?

    2
  2. Fenna Costa
    @heap_fox816

    yeahhh since it started right after teh update, roll back first. Device Manager > Display adapters > right-click your GPU > Properties > Driver > Roll Back Driver. If the button is greyed out, download the previous package from the AMD support page and install that intsead.

    lol

    8 4 helpful
  3. Fenna Costa
    @heap_fox816

    reading this at 2am instead of sleeping, no regrets seriously need help here 😭

    rage

    23 0 helpful
  4. Zoe Ortiz
    @zortiz

    Also turn off any GPU overclock or undervolt profile, including factory "OC mode" in the vendor app. A new driver can expose an undervolt that was only barely stable before.

    2 3 helpful
  5. Clara Sato
    @clara.sato36
    in reply to @zortiz

    told my boss it would take 10 minutes... its been my entire lunch break, make a backup before u touch the BIOS, learned that the hard way

    thinking

    2 0 helpful
  6. Xavi
    @cronden

    idk man that sounds like bad advice tbh

    2 1 helpful
  7. Fenna Iqbal
    @pingwrangler

    same issue here on my brand new build... no idea whats going on

    thumbsup

    0 4 helpful
  8. Basil
    @mutexdeck-2ru

    hmmmm quick q is amd even worth bothering with or should i just leave it ?

    2 2 helpful
  9. Xavi
    @cronden
    in reply to @mutexdeck-2ru

    been there man some ppl raise TdrDelay in the registry to hide this. I wouldn't start there: it just gives teh GPU longer to hang and doesn't fix anything. use it as a diagnostic at most, and remove it afterwards. hope that helps :)

    2 3 helpful
  10. Vik Halvorsen
    @vik_tiny

    Check power befroe blaming the driver. A PSU thats borderline or a daisy-chained PCIe cable can cause exactly this under load. If its a desktop, use two separate PCIe power cables if the card has two connectors. lmk how it goes

    1 12 helpful
  11. Basil
    @mutexdeck-2ru

    That pattern (black screen, then "display driver stopped responding and has recovered") is Windows TDR: the GPU didn't answer within teh timeout so Windows reset the driver. Open Event Viewer > Windows Logs > System and look for Event ID 4101 from Display or nvlddmkm/amdkmdag/igfx. The timestamps tell you if it lines up with your symptom.

    4 1 helpful
  12. Fenna Iqbal
    @pingwrangler

    hmm idk id actually do DDU first rather than a rollback. Rollback keeps teh same leftovers around, and a clean slate tells u more. just my 2 cents

    7 0 helpful
  13. Zoe Ortiz
    @zortiz

    ok this thread just saved my weekend thx in advance!!

    1 0 helpful
  14. Camila F.
    @camila_night
    in reply to @mutexdeck-2ru

    @mutexdeck-2ru dude turned off the factory OC profile and stayed on ATIc Install Tool 3.7.0 xD Stable now. The new dirver must have been a little less forgiving of that profile.

    2 2 helpful

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