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THREE CLEAN DRIVER INSTALLS LATER, A BIG-BUDGET ACTION GAME STILL THROWS DEVICE_REMOVED

Solvedcrashdirectxgpu18 replies · 337 views · started
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Accepted solution by Wes Jansen — oof do a proper clean driver install: boot into Safe Mode, run DDU (Display Driver Uninstaller) to wipe the old driver, then install the…
  1. Luca
    @mutexworks

    not gonna lie this is driving me nuts quick background: new build, RX 7800 XT, everything stock, two days ago a big-budget action game started crashing about 20 minutes in with this:

    Fatal error

    Fatal error
The game has crashed and will now close.

DXGI_ERROR_DEVICE_REMOVED
The GPU device instance has been suspended.

    event Viewer shows a display driver error right at teh same timestamp. im not overclocking anything. before I start swappnig parts like a madman, can someone tell me where to actually look first?

    i'd really like to avoid buying parts i don't need 😤 if someone can tell me which logs or settings to look at first, i'll happily report back with teh details. any ideas??

    cry

    6
  2. Yara Vos
    @signalden

    ok but is your card factory overclocked, and are you running any undervolt or custom fan curve??

    2 2 helpful
  4. Paula
    @paula_early-1s3

    pro tip: write down what u change. i didnt and had to redo gpu from scratch... same issue here on my moms pc, following this thread hope that helps :)

    2 2 helpful
  6. Diego Thorne
    @dthorne_40

    btw how is this thread still going lmao

    1 0 helpful
  7. Elena U.
    @eueda

    not gonna lie this is driving me nuts lol this thread is gold

    0 5 helpful
  8. Yara Vos
    @signalden

    As a diagnostic you can raise the GPU timeout: in regedit go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers, create a DWORD TdrDelay and set it to 8. Reboot. If the crashes stop, you know it was a timeout issue, not hardware. Remove it again once you've found the real cause.

    6 0 helpful
  9. Paula
    @paula_early-1s3

    If the game offers a DX11 mode or a launch option to switch away from DX12, test with that. Also disable hardware-accelerated GPU scheduling in Settings > System > Display > Graphics once to rule it out. good luck man!

    19 12 helpful
  10. Yara Vos
    @signalden

    yeahhh DEVICE_REMOVED almost always means the driver hit a timeout or teh card dropped off the bus 🔥 First check Event Viewer under Windows Logs > System for nvlddmkm (NVIDIA) or amdkmdag (AMD) entries at the crash time... event ID 153 or 4101 points to a driver timeout/reset rather than a dead card.

    1 0 helpful
  11. Wes Jansen
    @wjansen

    @mateo_lucky nah thats not it, big-budget has nothing to do with it. same issue here on my desktop. glad im not teh only one

    1 0 helpful
  13. Caleb R.
    @creid

    +1 same here.. 😅 spent 20 minutes on crash and im still not done worked for me anyway 🤷

    6 0 helpful
  14. Paula
    @paula_early-1s3

    Try a small negative offset before anything else. In MSI Afterburner drop the core clock by 50 to 100 MHz and test again. Many factory-overclocked cards boost a bit too aggressively in specific engines, and that shows up exactly like this.

    3 5 helpful
  15. Ash J.
    @frameprobe

    check your power cabling. if your card needs two 8-pin connectors, use two separate cbales from teh PSU, not one cable with a daisy-chained pigtail. transient spikes on a single cable can cause exactly this kinda sudden drop. fingers crossed 🤞

    10 0 helpful
  16. Wes Jansen
    @wjansen
    Accepted solution

    oof do a proper clean driver install: boot into Safe Mode, run DDU (Display Driver Uninstaller) to wipe the old driver, then install the current stable driver with networking unplugged so Windows Update doesnt push its own version in between.

    0 6 helpful
  17. Mateo Dalton
    @mateo_lucky

    pro tip: write down what u change. i didnt and had to redo action from scratch

    thumbsup

    6 1 helpful
  19. Luca
    @mutexworks
    in reply to @wjansen

    @wjansen dude it was the driver after all. DDU in Safe Mode, fresh install, no crashes since. I wasted a whole weekend on this, sooo hopefully this thread saves someone elses.

    mindblown

    2 0 helpful

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