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device descriptor request failed: what does that even mean?

Solveddevice-managerusbwindows11 replies · 287 views · started
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Accepted solution by Jonas K. — shut the PC down completely, unplug the power cable for a minute, then boot. this clears teh USB controller state and fixes a surprising…
  1. Yuki G.
    @yukig861

    I plug my phone into the laptops USB-C port and get teh chime, then a pop-up saying teh device malfunctioned 😤 Device Manager shows this:

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    unknown USB Device (Device Descriptor Request Failed)... the same phone works on my partners laptop with teh same cable, so i dont think its broken. what is my PC doing differently?? i also tried uninstalling the device from Device Manager and lettnig Windows reinstall it, but teh same error pops up within seconds.. 🤦 its like teh PC just refuses to talk to it.

    2
  2. Kofi Banerjee
    @kofi_tensor

    in Device Manager, uninstall every entry under Universal Serial Bus controllers, then reboot. windows reinstalls them on startup. also insatll the chipset driver from your motherboard or laptop makers site.

    2 0 helpful
  3. Jonas K.
    @jonas.kim
    in reply to @kofi_tensor

    yeahhh disable USB selective suspend: Control Panel > Power Options > Change plan settings > Advanced > USB settings > USB selective suspend steting > Disabled 😭 also check Device Manager > USB Root Hub > Power Management and unitck Allow teh cmoputer to turn off this device. worked for me anyway 🤷

    6 1 helpful
  4. Uma Park
    @upark_15

    hmmmm ok my homelab box is officially haunted

    4 2 helpful
  5. Jonas K.
    @jonas.kim
    in reply to @upark_15

    if the phone draws alot of power, a bus-powered hub or a long cable can starve it, try a powered hub or teh shortest cable u own.

    thinking

    1 0 helpful
  6. Uma
    @uma_ping

    oh ive been there lol for me it was the firmware, swapped it and boom, fixed 👍 +1 same here

    1 0 helpful
  9. Jonas K.
    @jonas.kim
    Accepted solution

    shut the PC down completely, unplug the power cable for a minute, then boot. this clears teh USB controller state and fixes a surprising number of these.

    2 11 helpful
  11. Kofi Banerjee
    @kofi_tensor

    Selective suspend helps laptops more than desktops in my experience. On a desktop I'd focus on cables and ports first.

    23 0 helpful
  12. Yuki G.
    @yukig861
    in reply to @jonas.kim

    @jonas.kim omggg the laptops USB-C port turned out to be faulty, worn and loose. used the other port and everythings fine. cant believe it was that simple lol

    12 0 helpful

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