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how to read a minidump when a competitive shooter gives you kmode_exception_not_handled

anti-cheatbsodcrash7 replies · 427 views · started
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  1. Cyrus
    @patch_forge-10m

    help!! i just lost my third ranked match this week because my whole PC crashed mid-round in a competitive shooter:

    Your PC ran into a problem and needs to restart. We're

    Your PC ran into a problem and needs to restart. We're
just collecting some error info, and then we'll restart for
you.
42% complete
For more information about this issue and possible fixes, visit
our support site.

If you call a support person, give them this info:
Stop code: IRQL_NOT_LESS_OR_EQUAL

    stop code: KMODE_EXCEPTION_NOT_HANDLED. no other game does this. im starting to think its the anti-cheat driver, but idk how to prove it. my rank is sinking fast.

    ive already updated the GPU driver, reinstalled teh game and run a quick memory check... nothing obvious turned up. the crash still hits in teh middle of matches... my rank and my sanity would both apperciate any help.

    6
  2. Diego Fischer
    @diego.fischer

    Any VPN, network optimizer or RGB software installed? ??

    3 0 helpful
  3. Lina Zhang
    @linaz461

    uhh dumb question but how do i even check the firmware

    2 5 helpful
  6. Liv D.
    @liv.duarte
    in reply to @patch_forge-10m

    Analyze teh minidumps in C:\Windows\Minidump, install WinDbg from the Microsoft Store, open a .dmp file and run !analyze -v. look for MODULE_NAME and IMAGE_NAME: they show which driver crashed. good luck man!

    6 0 helpful
  7. Lea Celik
    @binary_tinker492

    IRQL and page fault stop codes are often caused by a driver accessing invalid memory. Common culprits besides anti-cheat are network drivers, RGB software, and old virtualization or VPN drivers 😭 The dump tells u which one. fingers crossed 🤞

    3 2 helpful
  8. Mateo Petrov
    @mpetrov
    in reply to @binary_tinker492

    oof test your RAM. run Windows Memory Diagnostic (mdsched.exe) or better, a full MemTest86 pass. unstable XMP/EXPO profiles commonly cause crashes that only appear in demanding games.

    0 1 helpful

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