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driver_irql_not_less_or_equal keeps costing me ranked games in a hero shooter

Solvedanti-cheatbsodcrash16 replies 路 217 views 路 started
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Accepted solution

by Anika HaddadJump to the reply

oof analyze the minidumps in C:\Windows\Minidump. install WinDbg from the Microsoft Store, open a .dmp file and run !analyze -v. Look for MODULE_NAME and IMAGE_NAME: they show which driver crashed. fingers crossed 馃

  1. Wren Varga
    @wrenv899

    My PC is perfectly stable except when playing a hero shooter. Then, at match start, this:

    Your PC ran into a problem and needs to restart. We're

    Your PC ran into a problem and needs to restart. We're
just collecting some error info, and then we'll restart for
you.
42% complete
For more information about this issue and possible fixes, visit
our support site.

If you call a support person, give them this info:
Stop code: IRQL_NOT_LESS_OR_EQUAL

    the stop code is DRIVER_IRQL_NOT_LESS_OR_EQUAL. I got a penalty for leaving a ranked match because of it. how do I find out which driver is causing this?

    im comfortable running tools if someone points me at teh right ones. id really like to understand the cause instead of just reinstalling Windows. thanks in advance for any pointers at all. seriously need help here 馃槶

    facepalm

    14
  2. Omar H.
    @tensorshed-185

    what does WinDbg's !analyze -v show as the IMAGE_NAME? ??

    7 0 helpful
  4. Clara Becker
    @clara_ping

    yeahhh run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth to rule out corrupted system files.

    5 12 helpful
  6. Sara V.
    @sara_cache

    been there man test ur RAM. run Windows Memory Diagnostic (mdsched.exe) or better, a full MemTest86 pass... unstable XMP/EXPO profiles commonly cause crashes that only appear in demanding games. fingers crossed 馃

    2 0 helpful
  8. Lea Celik
    @binary_tinker492

    try turning off the antivirus first, fixed it for me

    1 0 helpful
  9. Cleo R.
    @cleor900
    in reply to @binary_tinker492

    if the dump names the anti-cheat drievr, reinstall teh anti-cheat completely: uninstall it from Apps, reboot, then reinstall or let the game reinstall it. also update the network adapter driver, since conflicts with it are frequent.

    0 1 helpful
  11. Yara
    @yarat65

    not gonna lie this is driving me nuts ok this thread just saved my weekend. @wrenv899 what did u end up doing in the end pls help 馃檹

    1 3 helpful
  12. Haruto K.
    @pixel_owl

    spent a whole week on crash and im still not done

    0 6 helpful
  13. Daria Park
    @dpark-2yn

    oof make sure Windows is fully updated, including optional driver updates :/ Kernel anti-cheats are tested against current Windows builds.

    thumbsup

    0 0 helpful
  15. Milan
    @proxysprite

    IRQL and page fault stop codes are often caused by a driver accesisng invalid memory :/ Common culprits besides anti-cheat are network drivers, RGB software, and old vritualization or VPN drivers. The dump tells u which one. hope that helps :)

    3 0 helpful
  16. Anika Haddad
    @anika.haddad
    Accepted solution

    oof analyze the minidumps in C:\Windows\Minidump. install WinDbg from the Microsoft Store, open a .dmp file and run !analyze -v. Look for MODULE_NAME and IMAGE_NAME: they show which driver crashed. fingers crossed 馃

    11 4 helpful
  17. Wren Varga
    @wrenv899
    in reply to @anika.haddad

    @anika.haddad dude memTest86 found errors with XMP on. loosened the memory speed slightly and DRIVER_IRQL_NOT_LESS_OR_EQUAL is gone.

    0 3 helpful
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