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"print spooler service is not running" after installing benq acer 610 plus scanner isa driver 0213

Solvedacercrashprinterspooler7 replies · 114 views · started
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Accepted solution

by YaraJump to the reply

ahh classic reinstall with a clean package from the printer makers support page. If they offer a basic driver and a full software suite, try teh basic driver first; its less likely to load extra components into the spooler.

  1. Pia K.
    @piak374

    Every time I try to print from the word processor, teh print dialog freezes and then the printers list goes empty. Windows says teh Print Spooler service isnt running. I start it again, try to print, and it crashes again. This started after I installed Acer BenQ Acer 610 Plus Scanner ISA Driver 0213 for my multifunction printer. This is teh error I see:

    Other people in the house can't print either since it's the shared PC. i've restarted a dozen times. Is there a way to see what's crashing the spooler and get rid of it? what am i doing wrong??

    cry

    2
  2. Ines M.
    @inesm299

    remove the offending driver: open Print Management (printmanagement.msc) on Pro editions, or Printers & scanners > Print server properties > Drivers tab, select the driver and choose Remove driver and driver package. do it right after starting the spooler, before anything triggers a crash. good luck man!

    2 0 helpful
  3. Nadia K.
    @silicon_loop501

    if teh UI wont stay up long enough, use the command line: printui /s /t2 opens the drivers tab directly, and pnputil /enum-drivers + pnputil /delete-driver oemXX.inf /uninstall /force rmeoves the package from the driver store.

    1 5 helpful
  4. Yara
    @ember_probe
    Accepted solution

    ahh classic reinstall with a clean package from the printer makers support page. If they offer a basic driver and a full software suite, try teh basic driver first; its less likely to load extra components into the spooler.

    5 6 helpful
  5. Jonas Tanaka
    @jonas_cobalt

    hmm idk i'd remove the old unused printer drivers too. leftover drivers from old printers cause spooler crashes surprisingly often.

    0 1 helpful
  8. Pia K.
    @piak374
    in reply to @ember_probe

    @ember_probe installed a fresh package from the Acer support page and the spooler is happy. thanks for the Event Viewer tip! thank u thank u thank u

    2 0 helpful
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