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MY INKJET ALL-IN-ONE IS ON, CONNECTED OVER WI-FI, AND WINDOWS INSISTS IT'S OFFLINE

acernetwork-printerofflineprinter18 replies · 445 views · started
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  1. Greta Jansen
    @rusty_fox399

    help!! every morning, same ritual: my inkjet all-in-one says offline, i restart things, eventually it prints.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    Since the BenQ Acer 5300U Scanner Driver update from Acer, its gotten worse. Its connected over Wi-Fi. Ive read about WSD ports, SNMP status, and IP addresses changing, but Im not suree which one applies to me. Im comfortable with printer properties and a few commands if somenoe points me in the right direction.

    0
  2. Zoe Ortiz
    @zortiz

    check teh port: Settings > Bluetooth & devices > Printers & scanners > your printer > Printer properties > Ports tab lmao if it uses a WSD port, add a Standard TCP/IP Port with the printers IP address and select that instead. WSD discovery is a frequent cause of random offline status.

    2 0 helpful
  3. Zoe Ortiz
    @zortiz

    oof give the printer a fixed IP address, either in teh printer's settings or with a DHCP reservation on the ruoter. if the IP changes, teh port points at nothing and Windows shows offline.

    4 0 helpful
  4. Bo Nakamura
    @bo.nakamura

    also lol page 1 lets gooo :)

    day one patch is bigger than the actual game, classic

    1 0 helpful
  6. Anika B.
    @rusty_hound873

    on the TCP/IP ports Configure Port dialog, try unticking SNMP Status Enabled. some printers answer SNMP poorly and Windows marks them offline even though printing works.

    0 1 helpful
  7. Sami
    @sami_cron

    ok update: did what @zortiz said and its fine now

    0 10 helpful
  8. Sami
    @sami_cron

    Make suree Use Printer Offline isn't ticked in the queue window's Printer menu. It sounds silly, but updates and stuck jobs can toggle it.

    5 0 helpful
  9. Anika B.
    @rusty_hound873

    oof clear and restart teh spooler: in an admin terminal run net stop spooler, delete the files in C:\Windows\System32\spool\PRINTERS, then net start spooler. A stuck job can keep the queue in an error state.

    2 7 helpful
  11. Zoe Ortiz
    @zortiz

    ok so came here to say exactly this

    0 1 helpful
  12. Bo Nakamura
    @bo.nakamura

    if it started with teh BenQ Acer 5300U Scanner Driver update, try teh vendors full package or the previous version from their support page. u can also remove the driver entirely in Print Management (printmanagement.msc, Pro editions) or via Print server properties > Drivers and reinstall.

    1 2 helpful
  13. Farah
    @cronshed-3ok

    guys pls help told my boss it would take 10 minutes... its been a whole week pls help 🙏

    1 2 helpful
  14. Zoe Ortiz
    @zortiz

    ok but any update on this?.. 👍 lol this thread is gold ??

    2 1 helpful
  15. Farah
    @cronshed-3ok

    help!! ok this thread just saved my weekend

    cry

    9 0 helpful
  16. Bo Nakamura
    @bo.nakamura

    WSD isnt always bad.. 🤦 on some networks it works fine and TCP/IP needs extra setup... id only switch if the problem persists. just my 2 cents

    21 1 helpful
  17. Kofi Silva
    @pixelloop

    ahh classic exact same thing happened to my brand new build last month

    0 4 helpful
  19. Greta Jansen
    @rusty_fox399
    in reply to @bo.nakamura

    @bo.nakamura yesss set a DHCP reservation and switched to a Standard TCP/IP port... my inkjet all-in-one hasnt gone offline once since, thank u! owe u a beer 🍺

    6 0 helpful

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