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did the new amd driver break my small form factor pc, or is my card dying?

Solvedamdblack-screengputdr7 replies · 145 views · started
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Accepted solution by Nina — been there man if rollbcak doesnt help, do a clean insatll: download teh driver u want first, disconnect from the internet sooo Windows…
  1. Zoe Thorne
    @zoe.thorne72

    help!! three black screens tonight, all while waking teh monitor from standby lmao The third time it didn't recover and i had to hold the power button.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    the small form factor PC is about two years old. i updated to Radeon Crimson Edition Graphics Driver 17.5.1 Hotfix cuz a game asked me to, and honestly i regret it. ive read about TDR, DDU, rollback, registry tweaks, and now Im overwhelmed. can someone give me a sane order to try things in so Im not changing five things at once??

    2
  2. Hugo Castillo
    @hugo_frame

    Do you see Event ID 4101 in the System log at teh same times as the black screens? ?

    6 1 helpful
  3. Zoe Thorne
    @zoe.thorne72
    in reply to @hugo_frame

    Event Viewer is full of 4101 warnings, and every one matches a black screen while waking the monitor from standby. idk what else to say tbh

    1 0 helpful
  4. Hugo Castillo
    @hugo_frame
    in reply to @zoe.thorne72

    Check power before blaming the driver. A PSU thats borderline or a daisy-chained PCIe cable can cause exactly this under load. If its a desktop, use two separate PCIe power cables if the card has two connectors. worked for me anyway 🤷

    33 0 helpful
  5. Hugo Varga
    @hvarga
    in reply to @hugo_frame

    hmmm since it staretd right after teh update, roll back first. Device Manager > Display adpaters > right-click ur GPU > Properties > Driver > Roll Back Driver. If the button is greyed out, download the previous package from teh AMD support page and install that instead. worked for me anyway 🤷

    0 2 helpful
  6. Nina
    @nreyes
    Accepted solution

    been there man if rollbcak doesnt help, do a clean insatll: download teh driver u want first, disconnect from the internet sooo Windows Update doesnt push its own, boot into Safe Mode, run DDU (Display Driver Uninstaller), then install teh downloaded package. leftover profiles from older versions cause more of these than ppl think. worked for me anyway 🤷

    3 7 helpful
  7. Hugo Castillo
    @hugo_frame

    hmmmm not sure about that not every TDR is the driver. If the black screens continue on two different driver versions, Id start testing the card and PSU instead of hopping versions. idk maybe im wrong lol

    0 4 helpful
  8. Zoe Thorne
    @zoe.thorne72
    in reply to @nreyes

    @nreyes turned off the factory OC porfile and stayed on Radeon Crimson Edition Graphics Driver 17.5.1 Hotfix ... stable now... the new driver must have been a little less forgiving of that profile. u guys are the best!!!

    2 2 helpful

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