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WORKED YESTERDAY, GONE TODAY: WIRELESS GAMING HEADSET VS ENVY 24 FAMILY AUDIO DRIVER 442A

Solvedaudioheadsetusbvia7 replies · 261 views · started
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Accepted solution by Gabe — been there man uninstall teh ghost entries: Device Manager View Show hidden devices , then remove greyed out entries for teh headset under…
  1. Zoe Jensen
    @night_owl114

    Okay, this ones weird. wireless gaming headset plugged into a rear USB port, and Device Manager shows something like an unknown USB device.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    the VIA update was installed yesterday. I'd love to understand how USB audio actually gets its driver, because right now I'm just plugging and unplugging hoping for magic 👍 it worked for months without any trouble, so smth definately changed. I'm happy to dig into Device Manager or logs if someone explains what I'm looking for. im about to throw this thing out the window lol

    4
  2. Viktor Yilmaz
    @tiny_bench

    hmmmm quick q does Device Manager show Device Descriptor Request Failed?

    5 0 helpful
  4. Diego
    @diegok342

    if the headset uses a companion app with its own driver, reinstall that app's latest version from teh maker's support page. A mismatch between teh app's driver and a newer Windows audio stack can block detection. hope that helps :)

    1 2 helpful
  5. Xavi P.
    @xavi.pereira
    in reply to @diegok342

    oof most USB headsets use teh built-in Windows USB Audio Class driver, not a vendor one. Check Device Manager > Universal Serial Bus controllers and Sound, video and game controllers. An Unknown USB Device (Device Descriptor Request Failed) means it failed before any audio driver loaded: try a rear port directly on the motherboard first.

    10 0 helpful
  6. Gabe
    @gaber481
    Accepted solution

    been there man uninstall teh ghost entries: Device Manager > View > Show hidden devices, then remove greyed-out entries for teh headset under Sound, Audio inputs and outputs and Human Interface Devices. replug and let Windows enumerate it fresh. lmk how it goes

    0 6 helpful
  7. Yusuf Olsen
    @solid_trace
    in reply to @gaber481

    ehh removing hidden devices is fine, but dont go mass-deleting everything under USB. Target the ones that match teh Bluetooth headphones.

    0 5 helpful
  8. Zoe Jensen
    @night_owl114
    in reply to @gaber481

    @gaber481 omg finally updated the companion app and its driver. My wireless gaming headset shows up instantly now, mic and all. owe u a beer 🍺

    3 8 helpful

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