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event viewer says the spooler crashed in a printer dll. now what? (pls help)

acercrashprinterspooler10 replies · 159 views · started
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  1. Cleo C.
    @cleo.costa

    ok so every time i try to print from the word processor, the print dialog freezes and then the printers list goes empty. Windows says the Print Spooler service isn't running. i start it again, try to print, and it crashes again. This started after i installed Acer BenQ Acer 610S Scanner ISA Driver 0213 for my multifunction printer. This is the error i see:

    Other people in the house can't print either since it's the shared PC. I've restarted a dozen times. Is there a way to see what's crashing the spooler and get rid of it?

    rage

    18
  2. Leon Nakamura
    @lnakamura

    does the spooler crash even with no print jobs in the queue? ?

    it works on my machine™

    22 0 helpful
  4. Daria S.
    @darias346
    in reply to @cleo.costa

    @cleo.costa nah thats not it, acer has nothing to do with it, same issue here on my office machine... following this thread

    40 0 helpful
  5. Juno Reyes
    @junor506

    oof bump. still happening with windows for me worked for me anyway 🤷

    2 1 helpful
  6. Luca Ueda
    @luca.ueda24

    oh ive been there lol check Event Viewer > Windows Logs > Application for Application Error events with faulting application spoolsv.exe. The faulting module name usually points at the printer driver DLL responsible.

    1 1 helpful
  7. Sara T.
    @stacksmith-2pv
    in reply to @luca.ueda24

    ok so clear stuck jobs first: net stop spooler, delete evertyhing in C:\Windows\System32\spool\PRINTERS, then net start spooler. A corrupted job can crash teh spooler every time it starts.

    40 13 helpful
  8. Yusuf K.
    @yusuf_solid
    in reply to @stacksmith-2pv

    remove teh offending driver: open Print Management (printmanagement.msc) on Pro editions, or Printers & scanners > Print server properties > Drivers tab, select the driver and choose Remove driver and driver package, do it right after starting the spooler, before anything triggers a crash. fingers crossed 🤞

    2 1 helpful
  9. Leon Nakamura
    @lnakamura

    ok so if the UI wont stay up long enough, use the command line: printui /s /t2 opens the drivers tab directly, and pnputil /enum-drivers + pnputil /delete-driver oemXX.inf /uninstall /force removes the package from teh driver store.

    3 0 helpful
  10. Juno Reyes
    @junor506

    ehh id remove the old uunsed printer drivers too. leftover drivers from old printers cause spooler crashes surprisingly often.

    3 5 helpful

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