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Why Wont AMD Let Me Install Its Own Driver On My Gaming Laptop?

amdcompatibilitygpuinstall8 replies · 408 views · started
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  1. Lina Y.
    @lina.yilmaz

    this is so frustrating. I'm trying to update teh graphics driver on my gaming laptop, and an older package fails immediately:

    Windows Update

    Windows Update
We couldn't complete the updates.
Undoing changes. Don't turn off your computer.

Error code: 0x800f0922

    "Not compatible with this version of Windows." Windows Update says Im fully up to date... the Catalyst Radeon R9 285 Graphics Driver page supports Windows, is the installer checking something besides the OS version? I feel like Im missing something obvious 🤦 I even tried downloading it on another computer and copying it over, just in case the file was corrupted, same error, same instant failure lmao I am honestly running out of ideas. any ideas??

    0
  2. Dima Arslan
    @cipher_deck153

    Check your Windows build with winver. Newer driver packages can require a minimum feature update. If you're on an old build, install the pending feature update first and try again.

    0 1 helpful
  3. Yusuf Vos
    @yusuf.vos

    wait wait does this also apply to install?... reading this at 2am instead of sleeping, no regrets ?

    34 0 helpful
  4. Yusuf Vos
    @yusuf.vos
    in reply to @yusuf.vos

    ahh classic run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth if the installer fails on every version. A damaged component store can break driver installers in odd ways. worked for me anyway 🤷

    0 2 helpful
  5. Dima Arslan
    @cipher_deck153

    ahh classic some laptops use OEM-customized drivers (common on hybrid graphics). In that case get teh driver from teh laptop maker's support page, or use the generic AMD package only if it explicitly lists mobile GPUs.

    15 0 helpful
  6. Dario Yilmaz
    @dario_subnet

    told my boss it would take 10 minutes. its been 20 minutes

    2 0 helpful
  7. Leon
    @leon.dalton
    in reply to @dario_subnet

    hmmmm not sure about that OEM drivers can lag far behind. If the laptop makres version is ancient, the vendors generic mobile package is usually fine once you match teh right one.

    0 14 helpful
  8. Erik Vos
    @buffer_ranger

    ugh. told my boss it would take 10 minutes, its been a whole week

    thinking

    0 1 helpful
  9. Lina Y.
    @lina.yilmaz
    in reply to @cipher_deck153

    @cipher_deck153 WOWWW installed the pending Windows feature update, then Catalyst Radeon R9 285 Graphics Driver 14.30.1005 went on without a single complaint.. 👍 the error was technically true, just unhelpful. u guys are the best!!!

    0 0 helpful
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