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CATALYST DISPLAY DRIVER 7.11 REFUSES TO INSTALL ON MY HOME-BUILT TOWER. BUT THE PAGE SAYS IT SUPPORTS MY OS!

Solvedamdcompatibilitygpuinstall16 replies · 176 views · started
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Accepted solution by Vera A. — ok so as a last resort you can extract the package and install the INF manually: Device Manager Update driver Browse my computer Let me…
  1. Kenji
    @kenji.sorensen

    im literally losing my mind here short version: Catalyst Display Driver wont install.

    Windows Update

    Windows Update
We couldn't complete the updates.
Undoing changes. Don't turn off your computer.

Error code: 0x800f0922

    Longer version: my home-built tower came with a manufacturer-customized graphics driver... i wanted teh newer one from AMD directly. Every installer i try says it's incomaptible with my Windows. Is the laptop maker locking this down, or is my Windows install broken? i would really prefer not to reinstall Windows just to update one driver. If there is a way to check what the installer is actually comparing, i would love to know it. what am i doing wrong??

    12
  2. Wren Brandt
    @wrenb493

    hmmm what does the Hardware Ids field in Device Manager show for the GPU?? ?

    1 0 helpful
  3. Kenji
    @kenji.sorensen
    in reply to @wrenb493

    sorry forgot to say yes, teh home-built tower has integrated graphics plus a dedicated GPU. hope thats enough info 😅

    21 0 helpful
  5. Leon
    @leonr319

    yeahhh run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth if the installer fails on every version. A damaged component store can break driver installers in odd ways. worked for me anyway 🤷

    2 0 helpful
  6. Wren Brandt
    @wrenb493

    ok this thread just saved my weekend. pro tip: write down what u change. i didnt and had to redo amd from scratch im about to throw this thing out the window lol

    0 2 helpful
  7. Viktor
    @viktor_cron

    @solidrider works on paper, not in real life

    1 0 helpful
  8. Viktor
    @viktor_cron
    in reply to @viktor_cron

    Check your Windows build with winver xD Newer driver packages can require a minimum feature update :) If you're on an old build, install the pending feature update first and try again.

    1 1 helpful
  10. Theo Fischer
    @theo_cipher

    ahh classic make sure you picked teh right architecture and teh right OS family. A package meant for a different Windows edition, or a server/workstation branch, will refuse with the same generic text.

    12 9 helpful
  11. Vera A.
    @solidrider

    oh ive been there lol that error is often misleading. Installers check the GPU's hardware ID against their INF file, not just the OS. Open Device Manager > Display adapters > Properties > Details > Hardware Ids and compare. If you grabbed the desktop package for a laptop GPU (or vice versa), you'll get this exact message. worked for me anyway 🤷

    8 0 helpful
  12. Viktor
    @viktor_cron

    ok so some laptops use OEM-customized drivers (common on hybrid graphics). In that case get the driver from the laptop makers support page, or use the generic AMD package only if it explicitly lists mobile GPUs.

    thinking

    27 0 helpful
  13. Vera A.
    @solidrider
    Accepted solution

    ok so as a last resort you can extract the package and install the INF manually: Device Manager > Update driver > Browse my computer > Let me pick > Have Disk, or pnputil /add-driver <path>\*.inf /install. If the INF doesnt list your hardware ID, though, dont force it.

    2 5 helpful
  14. Xavi M.
    @xavi_patch

    ok but wait does this also apply to display??

    24 1 helpful
  15. Tomas Ivanova
    @tomas.ivanova

    hmmmm not sure about that OEM drivers can lag far behind. If the lpatop maekrs version is ancient, teh venodrs generic mobile package is usually fine once you match teh right one.

    15 0 helpful
  16. Xavi M.
    @xavi_patch

    ok but which versoin are you on? ??

    25 0 helpful
  17. Kenji
    @kenji.sorensen
    in reply to @solidrider

    @solidrider ended up using the laptop makers driver. its older but stable, and my game launches now. thx for explaining what the installer was realy checking. cant believe it was that simple lol

    reading release notes like its a horror novel

    0 0 helpful

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