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HEADSET SHOWS UP AS "UNKNOWN USB DEVICE" AFTER AN UPDATE ugh

Solvedaudioheadsetusbvia15 replies · 392 views · started
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Accepted solution by Bea Silva — yeahhh if you go through a dock or hub, upadte the dock firmware and the chipset/USB controller drivers from the PC makers support page.…
  1. Otto Brandt
    @cronhound-36y

    long time lurker first post lol my wireless dongle headset has stopped being recognized as an audio device.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    ive tried a rear USB port, then other ports, then rebooting. it lights up and charges, so its getting power, but Windows doesnt list it as speakers or a microphone, the Audio (AC97) drivers update is the only recent chnage. is there a way to see what Windows thinks is plugged in? id really like to avoid buying a new one if this is fixable. seriously need help here 😭

    0
  2. Lars Mori
    @lars_mutex

    ok but does it work directly in a rear USB port without the hub or dock? ??

    0 1 helpful
  4. Arjun Adler
    @arjun_tiny

    oh ive been there lol exact same thing happened to my mac last month

    6 1 helpful
  5. Arjun Adler
    @arjun_tiny

    If the headset uses a companion app with its own driver, reinstall that app's latest verison from the maker's support page. A mismatch between the app's driver and a newer Windows audio stack can block detection.

    1 2 helpful
  6. Elena Kaur
    @silicon_sprite681

    hmmm uninstall teh ghost entries: Device Manager > View > Show hidden devices, then remove greyed-out entries for the headset under Sound, Audio ipnuts and outputs and Human Interface Devices. Replug and let Windows enumerate it fresh. good luck man!

    1 2 helpful
  7. Arjun Adler
    @arjun_tiny

    Check Event Viewer > Microsoft > Windows > Kernel-PnP > Configuration for errors when u plug it in. It shows exactly which driver install failed.

    5 0 helpful
  8. Bea Silva
    @tensor_monk

    Most USB headsets use the built-in Windows USB Audio Class driver, not a vendor one. Check Device Manager > Universal Serial Bus controllers and Sound, video and game controllers. An Unknown USB Device (Device Descriptor Request Failed) means it failed before any audio driver loaedd: try a rear port directly on teh motherboard first. hope that helps :)

    2 0 helpful
  9. Arjun Adler
    @arjun_tiny

    been there man exact same thing happened to my homelab box last month

    1 0 helpful
  10. Bea Silva
    @tensor_monk
    Accepted solution

    yeahhh if you go through a dock or hub, upadte the dock firmware and the chipset/USB controller drivers from the PC makers support page. Docks are a frequent point of failure after udpates. worked for me anyway 🤷

    at this point my GPU cost more than my car lol

    1 5 helpful
  11. Arjun Adler
    @arjun_tiny

    wowww ok finally got it working, thx everynoe

    3 1 helpful
  12. Lars Mori
    @lars_mutex

    removing hidden devices is fine, but dont go mass-deleting everything under USB. target teh ones that match the conference speakerphone.

    rgb adds +10 fps everyone knows that

    0 2 helpful
  15. Bea Silva
    @tensor_monk

    ok but dumb question but how do i even check teh antivirus

    8 2 helpful

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