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printer offline every morning. turn it off and on again is not a strategy

canonnetwork-printerofflineprinter34 replies · 800 views · started
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  1. Joon
    @joon_solid

    I had a stack of documents to print before a meeting, hit Print, and nothing. The queue says the photo printer is offline. It's sitting right there, powered on, connected over USB, showing a happy ready light. My phone can even print to it 🔥 This started after teh Canon PIXMA MP500 Printer Drivers 1.02 update 😂 This is what I see:

    ive restarted the printer, the PC, and the router. it comes back for a bit and then goes offline again. im running out of patience and paper deadlines. whats actually going on here?

    15 tabs open and chrome ate all 32GB of ram again

    0
  2. Rowan
    @threadhound

    Check the port: Settings > Bluetooth & devices > Printers & scanners > ur printer > Printer properties > Ports tab. If it uses a WSD port, add a Standard TCP/IP Port with the printers IP address and select that instead. WSD dsicovery is a frequent cause of random offline status.

    0 2 helpful
  3. Rowan
    @threadhound

    hmmm give the printer a fixed IP address, either in the printer's settings or with a DHCP reservation on the router. if the IP changes, the port points at nothing and Windows shows offline.

    2 5 helpful
  4. Idris T.
    @idrist413

    been there man pro tip: write down what u change. i didnt and had to redo mp500 from scratch worked for me anyway 🤷

    13 1 helpful
  6. Idris T.
    @idrist413

    oof this. sooo much this fingers crossed 🤞

    1 1 helpful
  7. Yara Wolfe
    @quietpusher-1pt

    ugh. lol this thread is gold

    1 3 helpful
  9. Rowan
    @threadhound
    in reply to @threadhound

    on the TCP/IP ports Configure Port dialog, try unticking SNMP Status Enabled. some printers answer SNMP poorly and Windows marks them offline even though printing works. hope that helps :)

    3 0 helpful
  10. Arjun Fontaine
    @arjunf418

    clear and restart the spooler: in an admin terminal run net stop spooler, delete the files in C:\Windows\System32\spool\PRINTERS, then net start spooler. A stuck job can keep teh queue in an error state.

    8 0 helpful
  12. Clara T.
    @clara_late

    following, having the same problem

    DNS. its always DNS

    0 0 helpful
  13. Yara Wolfe
    @quietpusher-1pt

    ok so exact same thing happened to my old thinkpad last month hope that helps :)

    0 13 helpful
  15. Camila
    @camila_regex

    for me it was teh settings. swapped it and boom, fixed lmk how it goes

    4 2 helpful
  16. Camila
    @camila_regex

    mods can we pin this thread :)

    0 2 helpful
  18. Camila
    @camila_regex

    wait does this also apply to windows?

    thinking

    0 1 helpful
  19. Idris T.
    @idrist413

    also lol mods can we pin this thread. make a backup before u touch teh default config, learned that the hard way

    thumbsup

    0 3 helpful
  20. Idris T.
    @idrist413

    oh ive been there lol exact same thing happened to my moms pc last month

    39 0 helpful

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