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JetWay Intel G3x/G4x VGA Driver Update And Now Every Second Session Of A Competitive Shooter Dies lol

Solveddxgigame-crashgpuintel14 replies · 275 views · started
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Accepted solution by Kofi Koch — Remove any GPU overclock and memory ovreclock. Device removed errors are very sensitive to VRAM instability. If u used a tuning tool,…
  1. Idris Ortiz
    @luckyforge

    ok so i lost a ranked match to this today, so forgive the tone... a competitive shooter hard-freezes druing a cutscene and then i get this:

    Fatal error

    Fatal error
The game has crashed and will now close.

DXGI_ERROR_DEVICE_REMOVED
The GPU device instance has been suspended.

    it says teh device was removed. removed! two weeks ago I had zero crashes. in between, the only change was teh JetWay Intel G3x/G4x VGA Driver update. my friends on teh same game with different cards are fine. what does this error actually mean and how do I prove whether its teh driver or my card?

    19
  2. Dario Jansen
    @dario.jansen

    been there man if it happens across multiple drivers and games, test the hardware: reseat teh card, check the PCIe power connectors, and try a stress test with temps logged 🤦 A card that only fails when warm is a classic pattern.

    thinking

    1 0 helpful
  4. Ash Z.
    @ashz332

    been there man DXGI_ERROR_DEVICE_REMOVED means teh GPU stopped responding and Windows reset it (TDR), so the game lost its D3D device. check Event Viewer > Windows Logs > System for Event ID 4101 at the crash time. if u see it, its a GPU/driver reset, not a game file problem.

    10 0 helpful
  5. Aiden Koch
    @aiden.koch
    in reply to @ashz332

    to stop Windows Update replacing your chosen driver: run gpedit.msc (Pro) and enable Computer Configuration > Administrative Templates > Windows Components > Windows Update > Do not include drivers with Windows Updates. On Home, use System > About > Advanced system settings > Hardware > Device Installation Settings > No. fingers crossed 🤞

    0 6 helpful
  7. Ash Z.
    @ashz332
    in reply to @apark-2n4

    bump. still happening with intel for me. is intel even worth bothering with or should i just leave it

    rgb adds +10 fps everyone knows that

    2 2 helpful
  8. Nadia K.
    @silicon_loop501

    ok so this. sooo much this. wait does this also apply to windows? hope that helps :)

    7 0 helpful
  9. Dario Jansen
    @dario.jansen

    yeahhh look at teh games own crash logs too. Many engines write a log with DXGI_ERROR_DEVICE_HUNG vs DEVICE_REMOVED vs DEVICE_RESET. hung usually means a timeout; removed can also mean the card actually dropped off the bus, which points at power or the slot.

    2 0 helpful
  10. Kofi Koch
    @kofi.koch
    Accepted solution

    Remove any GPU overclock and memory ovreclock. Device removed errors are very sensitive to VRAM instability. If u used a tuning tool, reset it to defaults and also check that no profile reapplies at startup. lmk how it goes

    4 4 helpful
  11. Ruben Petrov
    @rubenp469

    honestly just reset teh fan curve and save yourself teh pain good luck man!

    nothing is more permanent than a temporary workaround

    1 0 helpful
  15. Idris Ortiz
    @luckyforge
    in reply to @kofi.koch

    @kofi.koch dude it was the performance preset. Reset the Intel app to defaults and kept JetWay Intel G3x/G4x VGA Driver 0330. No crashes since, even during a cutscene.

    35 0 helpful

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