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compatibility error installing catalyst radeon display driver 4.3 (windows 2000/xp): what the installer isn't telling you

amdcompatibilitygpuinstall6 replies · 300 views · started
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  1. Paula Mendes
    @cobaltrider

    this is sooo frustrating... im trying to update the graphics driver on my home-built tower, and the official installer fails immediately:

    Windows Update

    Windows Update
We couldn't complete the updates.
Undoing changes. Don't turn off your computer.

Error code: 0x800f0922

    "Not compatible with this version of Windows." Windows Update says Im fully up to date, the Catalyst Radeon Display Driver 4.3 (Windows 2000/XP) page supports Windows XP, Windows 2000, is the installer checking something besdies teh OS version? I feel like Im missing smth obvious. I even tried downloading it on another computer and copying it over, just in case teh file was corrupted... same error, same instant failure. I am honestly running out of ideas. thx in advance!!

    29
  2. Kenji
    @kekstrom-2rb

    wait what does teh Hardware Ids field in Device Manager show for the GPU?

    1 0 helpful
  3. Paula Mendes
    @cobaltrider
    in reply to @kekstrom-2rb

    ahh right winver shows a pretty old build. windows Update said up to date but there was a feature update waiting under optional updates.

    cry

    0 5 helpful
  4. Ruben
    @coppergremlin-2hw

    this... so much this lmk how it goes

    0 6 helpful
  5. Ruben
    @coppergremlin-2hw

    some laptops use OEM-customized drivers (common on hybrid graphics). in that case get teh driver from teh laptop makers support page, or use teh generic AMD package only if it explicitly lists mobile GPUs.

    2 0 helpful
  6. Aiden
    @abauer-29l

    yeahhh check ur Windows build with winver, newer driver packages can require a minimum feature update, if ure on an old build, install the pending feature update first and try again. fingers crossed 🤞

    27 2 helpful
  7. Paula Mendes
    @cobaltrider
    in reply to @abauer-29l

    @abauer-29l ended up using the laptop makers driver... its older but stable, and my game launches now... thx for explaining what teh installer was really checking. cant believe it was that simple lol

    1 12 helpful

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