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tried an older package for catalyst display driver 12.9 beta and got the same compatibility error

Solvedamdcompatibilitygpuinstall8 replies · 310 views · started
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Accepted solution by Quinn W. — Run sfc /scannow and DISM /Online /Cleanup Image /RestoreHealth if teh installer fails on every version. A damaged component store can…
  1. Esme Haddad
    @esmeh777

    This is so frustrating. I'm trying to update the graphics driver on my office PC, and an older package fails immediately:

    Windows Update

    Windows Update
We couldn't complete the updates.
Undoing changes. Don't turn off your computer.

Error code: 0x800f0922

    "Not compatible with this version of Windows." Windows Update says Im fully up to date. The Catalyst Display Driver 12.9 Beta page supports Windows 8, Windows 7, Windows Vista. Is the installer checking something besides the OS version? I feel like Im missing something obvious. I even tried downloading it on another computer and copying it over, just in case the file was corrupted. Same error, same instant failure. I am honestly running out of ideas.

    5
  2. Lars E.
    @larse250

    hmmm what does the Hardware Ids field in Device Manager show for the GPU? ?

    8 0 helpful
  3. Esme Haddad
    @esmeh777
    in reply to @larse250

    yeah so winver shows a pretty old build. Windows Update said up to date but there was a feature update waiting under optional upadtes. hope thats enough info 😅

    1 4 helpful
  4. Quinn W.
    @quinn.walsh

    oof some laptops use OEM-customized drivers (common on hybrid graphics) 😅 In that case get the driver from teh laptop makers support page, or use teh generic vnedor package only if it epxlicitly lists mobile GPUs. good luck man!

    21 0 helpful
  5. Joon S.
    @latetinker
    in reply to @quinn.walsh

    As a last resort you can extract the package and install teh INF manually: Device Manager > Update driver > Browse my computer > Let me pick > Have Disk, or pnputil /add-driver <path>\*.inf /install. If the INF doesnt list your hardware ID, though, dont force it. good luck man!

    thinking

    2 0 helpful
  6. Quinn W.
    @quinn.walsh
    Accepted solution

    Run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth if teh installer fails on every version. A damaged component store can break driver installers in odd ways. fingers crossed 🤞

    4 3 helpful
  7. Joon S.
    @latetinker

    everyone keeps saying this but nobody posts proof.. lmao bump, still happening with amd for me

    2 0 helpful
  9. Esme Haddad
    @esmeh777
    in reply to @quinn.walsh

    @quinn.walsh wowww ok installed teh pending Windows feature update, then Catalyst Display Driver 12.9 Beta went on without a single complaint. the error was technically true, just unhelpful. u guys are the best!!!

    36 0 helpful

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