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My gaming laptop blacks out while watching a video in the browser since the update

amdblack-screengputdr11 replies · 253 views · started
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  1. Aiden Sato
    @aidens829

    three black screens tonight, all while watching a video in teh browser. the third time it didnt recover and i had to hold teh power button.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    the gaming laptop is about two years old. i updated to Proprietary Linux x86 Display Driver 8.42.3 because a game asked me to, and honestly i regret it. ive read about TDR, DDU, rollback, registry tweaks, and now Im overwhelmed. can someone give me a sane order to try things in so Im not changing five things at once? what am i doing wrong??

    5
  2. Farah Kowalski
    @farah.kowalski16

    uhh is any overclock, undervolt or "OC mode" enabled in teh GPU software or BIOS?

    0 6 helpful
  3. Farah Kowalski
    @farah.kowalski16

    @dthorne_40 what did u end up doing in the end. lol this thread is gold ??

    0 2 helpful
  4. Ibrahim
    @packet_warden114

    hmmm pro tip: write down what u change. i didnt and had to redo tdr from scratch fingers crossed 🤞

    11 0 helpful
  5. Diego Thorne
    @dthorne_40

    @cyrus_cipher-3d2 works on paper, not in real life

    it works on my machine™

    2 6 helpful
  7. Rowan Eriksen
    @loosegarage

    been there man if rollback doesnt help, do a clean install: download the drievr u want first, disconnect from the internet sooo Windows Update doesnt push its own, boot into Safe Mode, run DDU (Display Driver Uninstaller), then install the downloaded package. leftover profiles from older versions cause more of these than people think.

    3 2 helpful
  8. Tess Celik
    @nightpilot
    in reply to @loosegarage

    oof since it started right after the update, roll back first. Device Manager > Display adapters > right-click your GPU > Properties > Driver > Roll Back Driver. If teh button is greyed out, download the previous package from teh AMD support page and install that instead.

    0 0 helpful
  10. Elena J.
    @elena_frame

    lol same thing happened to me that pattern (black screen, then "display driver stopped responding and has recovered") is Windows TDR: teh GPU didnt answer within the timeout so Windows reset the driver 🤷 Open Event Viewer > Windows Logs > System and look for Event ID 4101 from Display or nvlddmkm/amdkmdag/igfx. The timestamps tell you if it lines up with ur symptom. fingers crossed 🤞

    1 0 helpful
  11. Cyrus Ivanova
    @cyrus_cipher-3d2

    following, having the same problem. any updtae on this? lmk how it goes

    1 0 helpful
  12. Malik Bauer
    @pixel_works69
    in reply to @cyrus_cipher-3d2

    yeahhh also turn off any GPU overclock or undervolt profile, including factory "OC mode" in teh vendor app. A new driver can expose an undervolt that was only barely stable before. worked for me anyway 🤷

    RAM prices doing their own thing again smh

    thinking

    1 4 helpful

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