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DID THE NEW ASUS DRIVER BREAK MY SMALL FORM FACTOR PC, OR IS MY CARD DYING?

Solvedasusblack-screengputdr19 replies · 376 views · started
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Accepted solution by Bo Jensen — ok so some people raise TdrDelay in the registry to hide this. i wouldnt start there: it just gives the GPU longer to hang and doesnt fix…
  1. Sami D.
    @luckypilot-14i

    im literally losing my mind here okay, this is driving me nuts. Black screen, fans ramp up, and about five seconds later Windows comes back like nothing happened. Then this pops up:

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    It's always while scrubbing a 4K video timeline :/ My small form factor PC is not overclocked and temps look normal in the vendor overlay. The only change I can point to is the ET2203 TV Tuner Driver update from ASUS. I've already restarted a dozen times, obviously. Is there a log somewhere that tells me what actually timed out, or am I stuck guessing?

    rage

    1
  2. Bram M.
    @bram.moreau

    wait do you see Event ID 4101 in the System log at teh same times as the black screens?

    thinking

    6 3 helpful
  5. Sami D.
    @luckypilot-14i
    in reply to @rcosta_20

    yeah so event Viewer is full of 4101 warnings, and every one matches a black screen while scrubbing a 4K video timeline. idk what else to say tbh

    2 0 helpful
  6. Nina Becker
    @nina_pixel

    that pattern (black screen, then "display driver stopped responding and has recovered") is Windows TDR: teh GPU didnt answer within teh timeout so Windows reset the dirver. open Event Viewer > Windows Logs > System and look for Event ID 4101 from Display or nvlddmkm/amdkmdag/igfx... the timestamps tell you if it lines up with your symptom.

    thinking

    0 2 helpful
  8. Bo Jensen
    @router_lab495

    oh ive been there lol check power before blaming the driver. A PSU that's borderline or a daisy-chained PCIe cable can cause exactly this under load. If it's a desktop, use two separate PCIe power cables if the card has two connectors. worked for me anyway 🤷

    0 11 helpful
  9. Oskar I.
    @oskari558

    ok so for me it was teh settings... swapped it and boom, fixed

    3 6 helpful
  10. Bram M.
    @bram.moreau

    lol same thing happened to me also turn off any GPU overclock or undervolt profile, including factory "OC mode" in teh vendor app. A new driver can expose an undervolt that was only barely stable before.

    9 0 helpful
  11. Bram M.
    @bram.moreau

    +1 same here lmk how it goes

    0 1 helpful
  12. Rowan
    @rcosta_20

    +1 same here fingers crossed 🤞

    0 1 helpful
  13. Nina Becker
    @nina_pixel
    in reply to @rcosta_20

    oof if rollback doesnt help, do a clean install: download the driver you want first, disconnect from the intenret so Windows Update doesnt push its own, boot into Safe Mode, run DDU (Display Driver Uninstaller), then install teh downloaded package. Leftover profiles from older versions cause more of these than ppl think. worked for me anyway 🤷

    my pc fans sound like a jet taking off but sure

    0 9 helpful
  15. Rowan
    @rcosta_20
    in reply to @bram.moreau

    been there man since it staretd right after the update, roll back first ;) Device Manager > Display adapters > right-click ur GPU > Properties > Driver > Roll Back Driver. If teh button is greyed out, download teh previous package from the GPU makers support page and install that instaed.

    2 2 helpful
  16. Bo Jensen
    @router_lab495
    Accepted solution

    ok so some people raise TdrDelay in the registry to hide this. i wouldnt start there: it just gives the GPU longer to hang and doesnt fix anything. Use it as a diagnostic at most, and remove it afterwards.

    nothing is more permanent than a temporary workaround

    12 5 helpful
  17. Nina Becker
    @nina_pixel

    @router_lab495 did u ever fix it?... my gaming rig is officially haunted ??

    14 2 helpful
  19. Otto Schmidt
    @byte_sprite

    not every TDR is the driver. if the black screens continue on two different driver versions, Id start testnig the card and PSU instead of hopping versions.

    thinking

    29 0 helpful
  20. Sami D.
    @luckypilot-14i
    in reply to @router_lab495

    @router_lab495 omggg it was the power cable. One daisy-chained cable on a hungry card. Swapped to two separate cables and the small form factor PC hasnt blacked out since. Lesson learned. owe u a beer 🍺

    3 1 helpful

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