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Laptop GPU Driver Vs Desktop Driver: Is That Why Intel Display Driver Won't Install?

Solvedasuscompatibilitygpuinstall18 replies · 407 views · started
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Accepted solution by Dario Kim — that error is often misleading, installers check the GPUs hardware ID against their INF file, not just teh OS.. 😂 open Device Manager…
  1. Zoe S.
    @zsato

    This is sooo frustrating. i'm trying to update the graphics driver on my gaming laptop, and an older package fails immediately:

    Windows Update

    Windows Update
We couldn't complete the updates.
Undoing changes. Don't turn off your computer.

Error code: 0x800f0922

    "Not compatible with this version of Windows." Windows Update says Im fully up to date. the Intel Display Driver page supports Windows XP. is the installer cehcking smth besides teh OS version?? i feel like Im missing something obvious. i even tried downloading it on another computer and coyping it over, just in case teh file was corrupted. same error, same instant failure. i am honestly running out of ideas.

    40
  2. Noah Larsen
    @shaderhound

    Run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth if the installer fails on every version. A damaged component store can break driver installers in odd ways.

    1 0 helpful
  3. Uma Lund
    @subnethound

    as a last resort u can extract teh package and install the INF manually: Device Manager > Update driver > Browse my computer > Let me pick > Have Disk, or pnputil /add-driver <path>\*.inf /install, if teh INF doesnt list ur hardware ID, tho, dont force it.

    1 5 helpful
  5. Jonas W.
    @jonasw762

    been there man make sure you picked teh right architecture and the right OS family. A package meant for a different Windows edition, or a server/workstation branch, will refuse with the same generic text. good luck man!

    4 1 helpful
  6. Greta E.
    @greta_cache

    mods can we pin this thread

    6 4 helpful
  7. Ash Varga
    @socketbuilder
    in reply to @greta_cache

    also lol unrelated but anyone elses coffee machine also judging them today. try turning off teh update first, fixed it for me

    2 0 helpful
  8. Dario Kim
    @dario_regex

    Some laptops use OEM-customized drivers (common on hybrid graphics). In that case get teh driver from the laptop makers support page, or use the generic ASUS package only if it explicitly lists mobile GPUs. hope that helps :)

    1 0 helpful
  9. Greta E.
    @greta_cache

    long time lurker first post lol reading this at 2am instead of sleeping, no regrets, have u checked your install settings? 🤦 mine were reset after an update any ideas??

    13 0 helpful
  10. Uma Lund
    @subnethound

    ok so came here to say exactly this lmk how it goes

    3 2 helpful
  11. Amara Ortiz
    @amarao365

    Check ur Windows build with winver. Newer driver packages can require a minimum feature update. If ure on an old build, install the pending feature update first and try again. worked for me anyway 🤷

    1 0 helpful
  13. Jonas W.
    @jonasw762

    ok this thread just saved my weekend what am i doing wrong??

    2 5 helpful
  14. Dario Kim
    @dario_regex
    Accepted solution

    that error is often misleading, installers check the GPUs hardware ID against their INF file, not just teh OS.. 😂 open Device Manager > Display adapters > Properties > Details > Hardware Ids and compare... if you grabbed the desktop package for a laptop GPU (or vice versa), youll get this exact message. worked for me anyway 🤷

    14 3 helpful
  15. Diego H.
    @diego_loose

    uhh wait does this also apply to install?

    0 0 helpful
  16. Dario Kim
    @dario_regex

    @socketbuilder works on paper, not in real life

    1 0 helpful
  17. Dario Kim
    @dario_regex

    same issue here on my second monitor setup 😤 glad im not the only one

    4 2 helpful
  18. Greta Z.
    @greta.ziegler
    in reply to @dario_regex

    btw unrelated but anyone elses coffee machine also judging them today. try turning off teh default config first, fixed it for me

    thumbsup

    3 1 helpful
  19. Zoe S.
    @zsato
    in reply to @dario_regex

    @dario_regex i was using the desktop package on a laptop GPU. Grabbed the right one from teh ASUS support page and it installed fine 😭 Feel a bit silly but happy. thank u thank u thank u

    0 1 helpful

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