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laptop gpu driver vs desktop driver: is that why catalyst display drivers won't install?

amdcompatibilitygpuinstall8 replies · 358 views · started
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  1. Maya
    @maya_subnet

    so annoyed rn i downloaded AMD Catalyst Display Drivers 11.3, teh download page celarly lists Windows XP 64-bit, and i'm on one of those. i ran the custom install option on my prebuilt desktop and got this:

    it says the driver isnt compatible with this vesrion of Windows. ive rebooted, run it as admin, redownloaded it. same thing. my current driver is quite old and i need the new one for a game. why would the installer refuse when teh OS is listed?? thx in advance!!

    1
  2. Sana
    @sadler_40

    That error is often misleading :/ Installers check teh GPU's hardware ID against their INF file, not just the OS. Open Device Manager > Display adapters > Properties > Details > Hardware Ids and compare 🔥 If you grabbed teh desktop package for a laptop GPU (or vice versa), you'll get this exact message.

    my pc fans sound like a jet taking off but sure

    2 0 helpful
  3. Ruben Silva
    @ruben.silva

    check your Windows build with winver. Newer driver packages can require a minimum feature update. If youre on an old build, install the pending feature update first and try again. fingers crossed 🤞

    6 1 helpful
  4. Gabe Arslan
    @gabe_voxel

    Some laptops use OEM-customized drivers (common on hybrid graphics). In that case get the driver from the laptop maker's support page, or use the generic AMD package only if it explicitly lists mobile GPUs.

    0 4 helpful
  5. Elif Castillo
    @ecastillo_0

    hmmm dumb question but how do i even check teh BIOS, for me it was the fan curve... swapped it and boom, fixed

    1 1 helpful
  6. Elif Castillo
    @ecastillo_0

    holy cow ok update: did what @ruben.silva said and its fine now

    7 2 helpful
  8. Tariq B.
    @tariqb872

    @sadler_40 works on paper, not in real life but hey ymmv

    0 2 helpful
  9. Maya
    @maya_subnet
    in reply to @gabe_voxel

    @gabe_voxel ended up using the laptop makers driver... its older but stbale, and my game launches now. thanks for explaiinng what the installer was realy checknig. seriously made my day 😭🙏

    1 0 helpful
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