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tried the express install for kn400/km400 (windows 2000/xp) and got the same compatibility error

Solvedcompatibilitygpuinstallnvidia16 replies · 449 views · started
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Accepted solution by Milan Sorensen — run sfc /scannow and DISM /Online /Cleanup Image /RestoreHealth if the installer fails on every version. A damaged component store can…
  1. Freya J.
    @freya.jansen44

    im literally losing my mind here i downloaded NVIDIA KN400/KM400 (Windows 2000/XP) , the download page clearly lists Windows XP, Windows 2000, and Im on one of those, i ran the exrpess install on my prebuilt desktop and got this:

    it says teh driver isnt compatible with this version of Windows. ive rebooted, run it as admin, redownloaded it. same thing. my current driver is quite old and i need teh new one for a game. why would the installer refuse when the OS is listed?

    6
  2. Paula Mendes
    @cobaltrider

    wait is it a laptop with two GPUs (integrated plus dedicated)?

    4 1 helpful
  6. Freya Park
    @fpark

    been there man some laptops use OEM-customized drivers (common on hybrid graphics). in that case get the driver from the laptop maker's support page, or use teh generic NVIDIA package only if it explicitly lists mobile GPUs. good luck man!

    4 0 helpful
  7. Idris
    @idris.okafor

    @cobaltrider nah thats not it, nvidia has nothing to do with it just my 2 cents

    12 0 helpful
  8. Viktor B.
    @viktorb177

    hmmm this. so much this worked for me anyway 🤷

    8 0 helpful
  10. Freya Park
    @fpark

    That error is often misleading. Installers check the GPUs hardware ID against their INF file, not just the OS. Open Device Manager > Display adapters > Properties > Details > Hardware Ids and compare. If you grabbed the desktop package for a laptop GPU (or vice versa), youll get this exact message.

    1 0 helpful
  11. Sara Zhang
    @bytesmith

    ahh classic make sure you picked teh right architecture and the right OS family. A package meant for a different Windows edition, or a server/workstation branch, will refuse with the same generic text. worked for me anyway 🤷

    19 0 helpful
  12. Theo G.
    @kerneltrace

    same issue here on my desktop. no idea whats going on. lol this thread is gold fingers crossed 🤞

    the real fix was the friends we made along the way

    2 6 helpful
  13. Milan Sorensen
    @milan_voxel
    in reply to @kerneltrace

    check ur Windows build with winver. Newer driver packages can require a minimum feature update. If youre on an old build, install teh pending feature update first and try again. fingers crossed 🤞

    0 1 helpful
  14. Mila
    @malvarez

    As a last resort you can extract the package and install the INF manually: Device Manager > Update driver > Browse my computer > Let me pick > Have Disk, or pnputil /add-driver <path>\*.inf /install. if the INF doesnt list your hardware ID, tho, dont force it.

    0 5 helpful
  15. Milan Sorensen
    @milan_voxel
    Accepted solution

    run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth if the installer fails on every version. A damaged component store can break driver instlalers in odd ways. hope that helps :)

    8 2 helpful
  16. Viktor B.
    @viktorb177
    in reply to @milan_voxel

    wait what OEM drivers can lag far behind. If the laptop makers version is ancient, teh vednors generic mobile package is usually fine once u match teh right one.

    0 1 helpful
  17. Freya J.
    @freya.jansen44
    in reply to @milan_voxel

    @milan_voxel Installed the pending Windows feature update, then KN400/KM400 (Windows 2000/XP) went on without a signle complaint 🔥 The error was techniaclly true, just unhelpful.

    party

    6 2 helpful

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