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why wont dell let me install its own driver on my laptop?

compatibilitydellgpuinstall8 replies · 236 views · started
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  1. Viktor
    @viktor.novak

    guys pls help this is so frustrating. Im trying to update the graphics driver on my laptop, and an older package fails immediately:

    Windows Update

    Windows Update
We couldn't complete the updates.
Undoing changes. Don't turn off your computer.

Error code: 0x800f0922

    "Not compatible with this version of Windows." Windows Update says i'm fully up to date. The nVidia GeForce 8400M GS Driver 175.97 certified page supports Windows XP 😤 Is the installer checking smth besides the OS version?? i feel like i'm missing something obvious. i even tried downloading it on aonther computer and copying it over, just in case the file was corrupted. Same error, same instant failure. i am honestly running out of ideas. what am i doing wrong??

    thinking

    1
  2. Viktor A.
    @frameforge

    uhh what does winver show for your Windows build? ??

    4 0 helpful
  4. Viktor A.
    @frameforge

    as a last resort u can extract teh package and install teh INF manually: Device Manager > Update driver > Browse my computer > Let me pick > Have Disk, or pnputil /add-driver <path>\*.inf /install. if the INF doesnt list ur hardware ID, though, dont force it. good luck man!

    0 2 helpful
  5. Viktor A.
    @frameforge

    run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth if the installer fails on every version. A damaged component store can break driver installers in odd ways. lmk how it goes

    14 2 helpful
  6. Selin Jansen
    @selin_copper

    oof some laptops use OEM-customized drviers (common on hybrid graphics)... in that case get teh driver from the laptop makers support page, or use the generic Dell package only if it explicitly lists mobile GPUs.

    thinking

    3 2 helpful
  7. Sana
    @sana_silicon

    btw how is this thread still going lmao

    2 4 helpful
  9. Viktor
    @viktor.novak
    in reply to @selin_copper

    @selin_copper dude ended up using the laptop makers driver. its older but stable, and my game launches now. thx for explaining what the installer was realy checking. cant believe it was that simple lol

    13 1 helpful
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