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laptop gpu driver vs desktop driver: is that why catalyst display driver won't install?

Solvedamdcompatibilitygpuinstall28 replies · 550 views · started
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  1. Mila
    @milas127

    im literally losing my mind here short version: Catalyst Display Driver wont install.

    longer version: my home-built tower came with a mnaufacturer-customized graphics driver. I wanted the newer one from AMD directly... every installer I try says its incompatible with my Windows... is the laptop maker locking this down, or is my Windows install brkoen?? I would realy prefer not to reinstall Windows just to upadte one driver.. 😂 if there is a way to check what the installer is actually comparing, I would love to know it. im about to throw this thing out the window lol

    29
  2. Jonas Haddad
    @daemonfiddler

    what does winver show for your Windows build? ??

    10 0 helpful
  3. Zoe Pereira
    @zoep314

    yesss ok update: did what @zoep314 said and its fine now 😅 @idris.fischer did u ever fix it? seriously made my day 😭🙏

    3 0 helpful
  4. Mila
    @milas127
    in reply to @zoep314

    sorry forgot to say the hardware ID ends in a subsystem ID from the laptop maker, not AMD. sorry for the wall of text lol

    4 0 helpful
  5. Idris Fischer
    @idris.fischer

    lol same thing happened to me try turning off the DNS first, fixed it for me

    1 5 helpful
  6. Anika Kowalski
    @binaryowl

    Check ur Windows build with winver. Newer driver packages can require a minimum feature update. If ure on an old build, install the pending feature update first and try again. worked for me anyway 🤷

    2 1 helpful
  7. Jonas Haddad
    @daemonfiddler

    hmmm as a last resort you can extract the package and install the INF manually: Device Manager > Update driver > Browse my computer > Let me pick > Have Disk, or pnputil /add-driver <path>\*.inf /install. if the INF doesn't list ur hardware ID, though, don't force it.

    0 1 helpful
  9. Idris Fischer
    @idris.fischer

    dumb question but how do i even check the update ?

    thinking

    2 0 helpful
  10. Idris Fischer
    @idris.fischer

    lol same thing happened to me make sure u picked the right architecture and the right OS family. A package meant for a different Windows edition, or a server/workstation branch, will refuse with teh same generic text.

    2 0 helpful
  11. Joon
    @vectornomad

    guys pls help i swear driver is cursed. +1 same here

    2 0 helpful
  12. Noah Ivanova
    @loose_deck

    hmmm that error is often misleading. Installers check teh GPUs hardware ID against their INF file, not just the OS 🤦 Open Device Manager > Display adapters > Properties > Details > Hardware Ids and compare :) If u grabbed teh desktop package for a laptop GPU (or vice versa), youll get this exact message.

    1 0 helpful
  16. Jonas Haddad
    @daemonfiddler

    i swear install is cursed im about to throw this thing out the window lol

    10 1 helpful
  17. Bo H.
    @boh848

    @daemonfiddler works on paper, not in real life just my 2 cents

    lol

    0 3 helpful
  18. Jonas Haddad
    @daemonfiddler

    ok so for me it was teh thermal paste... swapped it and boom, fixed... exact same thing happened to my brand new build last month good luck man!

    thumbsup

    1 6 helpful
  19. Zoe Pereira
    @zoep314

    ok so some laptops use OEM-customized drivers (common on hybrid graphics). In that case get the driver from the laptop mkaers support page, or use the generic AMD package only if it explicitly lists mobile GPUs. good luck man!

    lol

    11 0 helpful
  20. Idris Fischer
    @idris.fischer

    honestly just reset teh extension and save yourself the pain. following, having teh same problem good luck man!

    5 0 helpful

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